Client Services Representative

*DIRECT PLACEMENT In West Des Moines, Iowa + SIGN ON BONUS!!*
*Description*

* In this role you will be answering an average of 45-55 inbound calls per day, ranging from simple requests to market sensitive complex inquiries from clients and financial professionals
* You will receive extensive customer service training, product, & system training to remain current with operational policies, new products, and procedures
* Receives and processes requests from agents, policy owners, and third parties via incoming calls
* Educates customers on Athene products and answer questions related to the company's products such as product changes, tax consequences, state regulations, claims, etc
* Provides information regarding individual policies including beneficiary information, explanation of values, terms and conditions
* Ensures and documents the appropriate response to each question, which can range from the simple to moderately complex
* Processes a variety of transactions include address changes, beneficiary changes, partial withdrawals, replacements, ownership changes, etc
* Formulates correspondence with customers through various communication channels and takes initiative to be a solution seeker
#centralpriority26
*Job Type & Location*This is a Permanent position based out of West Des Moines, IA.
*Pay and Benefits*The pay range for this position is $43000.00 - $43000.00/yr.
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Tuition reimbursement
Vision insurance

This position is eligible for quarterly and annual incentives!
*Workplace Type*This is a hybrid position in West Des Moines,IA.
*Application Deadline*This position is anticipated to close on Jun 10, 2026.

About TEKsystems


We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services


We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

*San Francisco Fair Chance Ordinance:* Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

*Massachusetts Lie Detector:* It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Use of Artificial Intelligence (AI):* We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.