Family Liaison (ABA Center-based)

Find Your Passion!

ACP is looking for friendly faces, positive attitudes, and playful personalities to bring our services to life. We offer opportunities for individuals at all stages of their careers the opportunity to join a team of like-minded individuals who are passionate about changing the lives of the children and families we serve. Come grow with us!

What Do We Offer Full-Time Family Liaisons?

Great benefits!

Competitive and consistent pay

Medical, dental, vision insurance

10 paid holidays + 11 PTO days in year 1

401k + company match

Company paid short-term disability and long-term disability coverage

Voluntary benefits – accident and critical illness coverage

Who Are We?

At Autism Care Partners (ACP), our mission is to empower families to reach their potential through early diagnosis and exceptional, innovative, interdisciplinary care. Our collaborative teams provide comprehensive care throughout all stages of a child's development by offering these services: Applied Behavior Analysis, Speech Therapy, Occupational Therapy, Social Work, and Diagnostic Evaluations (service availability varies by location).

What You'll Be Doing At Autism Care Partners:

Effectively communicate with potential clients to assess their needs and determine eligibility for services offered

Update client and employee census data to manage client wait lists

Answer the telephone and follow-up with website and phone inquiries

Assist families through intake process and verification of necessary documentation required

Ensure insurance verification is completed and authorization is received prior to scheduling intake assessment with necessary clinician

Notify caregivers of benefit and authorization information

Submit family satisfaction surveys on regular schedule

Actively engage with clients on a set schedule (including monthly family newsletters) to foster strong relationship and proactively address question or concerns

Management and completion of client agreements and forms from intake to an annual basis

Maintain a database of community resources for referrals and coordination of care

Assist with outreach to and collaboration with local providers and other referral sources to provide information on ACP treatment hub locations and offerings

Perform regular client audits of necessary documentation and signatures as outlined by ACP Compliance team

Assist with request for continuation of care and coordination of care

Scheduling Responsibilities:

Enter and update schedules of ABA across clients and employees within the center

Manage cancellations as they occur and arrange for coverage

Communicate scheduling information with clients and staff

Monitor EHR appointments for accuracy and completeness. Ensure errors are corrected in advance of payroll cycle.

Providing back-up coverage for staff breaks as needed

Operations Responsibilities:

Facilitate ordering of necessary material

Coordinate maintenance and repair requests.

Coordinate IT support including requests for center laptops and tablets, maintenance of hardware inventory, and submission and follow up on center IT tickets

Administrative support including faxing, filing, scanning, shredding, among others

Maintain organization and orderliness of the office

Performing routine, daily office cleaning. More frequent, thorough cleaning will be required and documented while COVID pandemic guidelines are in place.

Coordinating with Recruitment to greet prospective staff and give center tours and with HR to greet new employees

Competencies:

Strong attention to detail

High degree of confidentiality

Excellent verbal, written, and interpersonal communication skills, including phone and email presence

Excellent time management and organization skills

Reliable and agile, with the ability to establish priorities and handle multiple tasks

Demonstrate strong initiative and independence in achieving goals

Proficient in Microsoft and Adobe applications

Ability to run and analyze reports and database analytics

Takes responsibility and ownership for a problem, project, or issue

Flexibility to adapt to the needs of the organization and clients

Education and Experience:

Associate or bachelor's degree preferred

Two years of experience in clerical/office support work; clinical/medical setting preferred.

Our Mission:

Empowering families to reach their potential through early diagnosis and exceptional, innovative, interdisciplinary care.

Our Vision:

Transforming lives as a leader in innovative, integrated, and person-centered care.

Our Values:

Clinical excellence: Our services are evidence based, outcome driven, effective, and high quality.

Collaborative: Our interdisciplinary teams work together to provide the best care. We create a relationship-driven, inclusive community where everyone's ideas are welcome.

Optimism and hope: We maintain a positive attitude and bring our clients hope. Inclusive: We value diversity and seek equity. We serve all communities, including many that are often underserved and under resourced.

Ethical: We act with integrity and transparency.