Customer Benefits Specialist (Remote)

S&A Group | Michigan

S&A Group is growing its team and seeking qualified professionals for the Client Benefits Specialist role. This is a fully remote opportunity supporting prospective and existing clients through phone-based communication and account assistance. This role involves speaking with individuals who have requested information about our services, answering questions, explaining available options, and ensuring a professional client experience throughout the process.

This is a fully remote opportunity offering structured systems, performance-based compensation, and opportunities for professional growth.

Compensation

• $50,000–$65,000 annually (performance-based)
• Additional bonus opportunities available

Key Responsibilities

• Communicate with prospective and current clients by phone
• Explain service and benefit options clearly and professionally
• Assist clients with account-related inquiries, updates, and billing concerns
• Recommend suitable solutions based on client needs
• Accurately document client interactions and maintain records
• Follow company procedures, workflows, and communication standards

Qualifications

• Experience in telesales, customer service, account management, or client support preferred
• Strong communication, interpersonal, and phone skills
• Ability to work independently in a remote environment
• Organized, dependable, and detail-oriented
• Must have access to a laptop/computer, reliable internet connection, and a quiet workspace
• High school diploma or GED required

About S&A Group

S&A Group is committed to providing a professional and supportive environment where team members are equipped with the resources, structure, and leadership needed for long-term success. We value accountability, consistency, and professional development while creating opportunities for both personal and career growth.

Why Join Our Team?

At S&A Group, we believe strong teams are built through support, professionalism, and shared success. We are dedicated to fostering a positive work environment that encourages growth, recognizes performance, and values the contributions of every team member.