Program Manager

At Lirio Resources, we don't just manage programs—we create opportunities for people to thrive. We are seeking a Program Manager who combines strategic thinking, operational excellence, and a heart for service to deliver programs that create meaningful, lasting impact. If you're energized by collaboration, driven by purpose, and committed to creating positive change, apply now!Summary of PositionThe Program Manager provides overall leadership, oversight, and accountability for assigned residential, day habilitation, and/or community-based programs serving Individuals with intellectual and developmental disabilities (IDD) under Indiana Medicaid Waiver services. This role supervises Program Supervisors and ensures programs operate in compliance with Individualized Support Plans (ISPs), Health Support Plans (HSPs), Behavior Support Plans (BSPs), and all requirements set forth by FSSA and BDS.The Program Manager is responsible for operational performance, staffing and scheduling, efficiency, training compliance, fiscal oversight, medical coordination, interdisciplinary tam leadership, and quality improvement. This position serves as the primary leadership contact for Individuals’ teams and supports and provides person-centered service delivery across programs, while upholding Lirio’s Mission and Values.Essential Functions & Responsibilities Provide direct supervision, guidance, and accountability to Program Supervisors Ensure Program Supervisors complete all assigned duties related to staffing, scheduling, documentation, compliance, and service delivery Provide coaching, corrective guidance, and progressive discipline to Program Supervisors and staff as needed, in accordance with agency policy Evaluate performance, support professional development, and address operational or compliance concerns in a timely manner Ensure budgeted hours are maximized while maintaining compliance with individual service authorizations and staffing needs Review and approve schedules to ensure alignment with individual needs, ISPs, HSPs, BSPs, and waiver service definitions Monitor staffing patterns, overtime usage, and vacancy trends; implement corrective strategies as needed Participate in on-call rotation and provide leadership support for staffing and operational emergencies Engaging in shift coverage as needed to ensure staffing ratio compliance Ensure compliance with medical protocols, medication administration standards, and health-related documentation Oversee coordination of medical appointments, follow-ups, and communication with healthcare providers as needed Review and address incidents, health and safety concerns, and risk management issues in accordance with policy and state requirements Maintain regular communication with case managers, families/guardians, providers, and other team members Conduct monthly site visits to assigned homes and service locations to monitor quality, compliance, and staff performance Attend quarterly and annual meetings with Individuals’ teams, alongside the Program Supervisor when available Ensure corrective actions are implemented and documented following site visits or reviewsAdditional Duties Perform additional duties as requested or assigned to support organizational needs, regulatory compliance, and quality service delivery Duties may include direct program support, administrative responsibilities, special projects, or leadership coverage as neededRequired Education & Experience Bachelor’s degree in human services, social work, psychology, or related field; equivalent experience may be considered Minimum 3-5 years of experience in services for Individuals with intellectual and developmental disabilities Prior supervisory or management experience required Demonstrated knowledge of Indiana Medicaid Waiver services, BDS/FSSA regulations, and person-centered planning Ability to manage multiple programs, priorities and deadlinesPreferred Qualifications & Experience Experience with residential and community-based waiver programs (Group Home, Supported Living, CIH) Familiarity with Medicaid Waiver billing, audits, and compliance monitoring Experience serving as an IDT LeadOur employees appreciate great benefits including:Weekly pay with immediate direct depositPaid training and on-going supportGenerous PTO package with sick timeAffordable Medical, Dental and Vision InsuranceFree short-term disability insurance for FT employeesFree life insurance for FT EmployeesElective Long-term Disability Insurance for FT employeesAncillary benefits through a provider of choiceRetention BonusReferral BonusHoliday PayPreferred/Premium weekend ratesPeriodic staff incentivesOpportunities for advancementWorking with others who have a passion for the mission in a vibrant and socially diverse organization.Working with a not-for-profit organizationFree onsite fitness center We Are: Since 1953, our organization has embraced change to create meaningful opportunities and support for individuals with Intellectual and or Developmental Disabilities (IDD).Our Mission: Lirio Resources equips individuals and families with support to participate fully in living, learning, working, and playing. Together, we are building a vibrant community for people of all abilities.Our Vision: In thriving communities, all people have equitable access to meaningful employment, affordable housing, and engaging activities. Vibrancy for all creates attachment, pride, and investment in a community. Having a physical or intellectual disability poses obstacles to equitable access. A community cannot truly thrive when segments of its population are excluded from accessing basic human needs. Our organization builds equitable access and rallies the community in the creation of a thriving community for all. #J-18808-Ljbffr