HVAC Installation Success Coordinator

Job Description

Job Description

Air On Demand – Cutler Bay / South Dade, FL

Where We Put Fans First – Every Time.

At Air On Demand , we don’t just install air conditioners — we create raving fans.

We are a family-owned HVAC company serving South Dade since 2002.

We are growing and looking for a high-level Installation Success Coordinator who thrives on organization, communication, and delivering an exceptional customer experience from start to finish.

This is NOT just a scheduling role.
This is the heartbeat between our customers and our install team.

You are the quarterback of the installation process.

From the moment a customer says “Yes” to a new system, you ensure:

• The project is scheduled smoothly
• Permits are handled properly
• Materials are ready
• Paperwork is flawless
• The customer feels confident and cared for
• Nothing falls through the cracks

You turn installs into 5-star experiences ⭐⭐⭐⭐⭐ .

• Schedule installation dates with customers
• Coordinate install crews and job timelines
• Confirm equipment availability and materials
• Track job progress and completion

• Obtain and track required permits
• Coordinate inspections
• Ensure paperwork is accurate and complete

• Complete before & after job documentation
• Process invoicing and closeout paperwork
• Register equipment warranties
• Submit manufacturer rebates
• Ensure maintenance plan enrollments are completed

• Coordinate equipment and material ordering
• Track job-specific inventory
• Communicate with vendors as needed
• Ensure install crews have everything required

• Proactive communication before, during & after installation
• ​​​​​​​Set expectations clearly
• Follow up after install to ensure satisfaction
• Help create raving fans and 5-star reviews

• HVAC industry experience (strongly preferred)
• ​​​​​​​ServiceTitan experience (highly preferred)
• Permit Processing experience (highly preferred)
• Strong organizational skills
• Excellent communication skills (phone, text, email)
• Ability to juggle multiple projects at once
• Detail-oriented and process-driven
• Calm under pressure
• Positive, solutions-focused mindset

• ​​​​​​​You believe details matter
• You enjoy serving customers
• You take pride in doing things the right way
• You want to be part of a growing, values-driven, family-oriented company
• You believe in “Fans First” culture

• Competitive hourly pay (based on experience), + performance bonus
• ​​​​​Vacation - Holiday Pay & other benefits
• 401k & Health Insurance
• Supportive team environment
• Company that values integrity and doing the right thing
• Opportunity to help shape systems and processes

We’ve proudly served South Dade homeowners for over 20 years. We believe in:

✔ Doing the right thing
✔ Serving our community
✔ Supporting our team
✔ Creating raving fans

If you want more than just a job…
If you want to help build something meaningful…

We’d love to meet you.

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