Tour Receptionist

Job Description

Job Description

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

The Tour Receptionist will facilitate the guest tour flow using a prepared greeting. It is the responsibility of the Tour Receptionist to assist the sales and marketing teams as needed.

BENEFITS:

At Holiday Inn Club Vacations, we provide the following benefits to ensure your career is on the right path to success. 

• Bi-Weekly Pay
• Matching 401K 
• Growth & Developmental Opportunities
• Comprehensive Medical, Dental & Vision Benefits
• EAP – Employee Assistance Program
• PTO - Paid Time Off
• Travel Benefits, and discounted Vacations through our ClubGo Program
• Tuition Reimbursement & Continuing Education Courses
• Outstanding Company Culture

ESSENTIAL DUTIES AND TASKS:  

• Greet guest and ask qualifying questions necessary to arrive in system.
• Light data entry and processing reports.
• Communicate with management team of your arrivals.
• Answer phone calls and transfer to appropriate department.

QUALIFICATIONS

• High School Diploma or GED equivalent or an equivalent combination of training, education, and experience.
• Customer Service and/or hospitality experience preferred.
• Basic office and phone skills are a must.
• Must have reliable transportation.
• Proficiency in Microsoft Word, Excel, and mainframe applications.
• Must be process-oriented with attention to detail and the function of detail.
• Excellent Customer Service skills.
• Strong Oral Communication skills.
• Strong Work Ethic, high energy level and positive attitude.