Commercial Loan Servicer

Overview
Responsible for servicing all commercial loans.
GREENSTATE CULTURE:
At GreenState, our purpose is to create lasting value for our members, our communities, and one another. We empower our teams to create opportunities that strengthen financial well-being, transform lives, and enhance the vitality of the communities we serve. We know our success—now and in the future—is deeply rooted in fostering an engaging, diverse, and inclusive workplace where everyone knows they matter, their work makes an impact, and their everyday commitment to living our values is what brings our mission to life.
Pay range for this hourly position is $23.61 - $27.60/hr with a progressive benefits package.
Responsibilities
Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change.
* Adheres to the Credit Union's core values and Service Standards in conducting GreenState's mission and vision.
* Demonstrates a positive member service (internal and external) focus at all times.
* Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.
* Ensures confidentiality of member information.
* Supports a diverse and inclusive work environment.
* Assists in all wire postings and back end file maintenance.
* Adheres to all state, federal and credit union regulations, policies and guidelines.
* Develops relationships in the real estate community.
* Answers the Commercial Servicing direct phone line and email.
* Assists in year-end completion and mailing of 1098/1099 statements.
* Coordinates tracking and payment of escrowed insurance coverage. Follows-up on any lapsed or incomplete coverage obtaining current copy of coverage in place.
* Coordinates tracking and payment of escrowed property taxes twice a year.
* Assists with the selection, installation (conversions) and maintenance of software products/vendors.
* Participates in developing procedures for commercial servicing operations, which include the ongoing support, payoff, tax, insurance and servicing functions.
* Stays abreast of changes in servicing software, regulations, policies and industry practices to ensure continued compliance.
* Runs daily and monthly reports as needed.
* Oversees all escrow accounts including all correspondence with members in regards to their escrows and runs a yearly escrow analysis.
* Maintaining reporting and verification of all property taxes paid for all real estate collateral that is not escrowed.
* Maintains and tracks Insurance Renewal Policies for loans that do not fall under the Blanket Insurance Policy.
* Maintains and track flood insurance renewals, ensuring no gap in coverage.
* Posts commercial payments daily.
* Researches and corrects payments on loan accounts due to errors in payment application or improper interest rates; backs off payment and makes necessary adjustments; transfers loans to proper account number or note number if error is discovered. Includes any other necessary file maintenance as a result.
* Opens new Shared Savings Accounts for new Commercial Borrowers.
* Setting up Commercial members for on-line banking access.
* Work closely with Commercial Post Close and serving as back up as necessary.
* Maintains the paid off loan report weekly and prepares all collateral releases and coordinates follow up on releases to ensure completed in a timely manner.
* Performs other duties as assigned.
Qualifications
1. High school diploma or equivalent (i.e. GED.) with six months to one year previous related work experience or post-secondary degree in Business, Mathematical Science, or other related field.
2. Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand.
3. Interpersonal skills to represent the Credit Union in a positive way during member contact.
4. Ability to provide quality service to members by phone or in person.
5. Ability to develop and maintain effective working relationships with co-workers.
6. Ability to prioritize assignments and organize work efficiently, to handle large volumes of details.
7. Ability to operate related computer applications, an on-line terminal and other standard office equipment such as a calculator and typewriter.
8. Accuracy and attention to detail required.
9. Lending policies and Real Estate knowledge preferred.
10. Escrow experience desired.
11. Must be bondable.