IT Admin

IT AdminLocation: Remote Duration: Part time role The Position As our first dedicated IT Administrator, you'll play a key role in building and maintaining our internal IT infrastructure. You'll be responsible for day-to-day support, system administration, security compliance, and IT onboarding/offboarding for employees across Canada, and potentially international locations. This role is ideal for someone who thrives in hands-on, multi-functional environments, enjoys solving problems, and is eager to build IT processes from the ground up in a fast-moving software company.Specific ResponsibilitiesProvide daily helpdesk support for hardware, software, and network issuesManage user accounts, permissions, and access in key systems (Azure Active Directory, Microsoft 365, Slack, Zoom, etc.)Maintain inventory of hardware and software licensesOversee device provisioning, shipping, and asset trackingSecurity & ComplianceImplement and maintain security protocols (MFA, device encryption, patching)Support compliance readiness (e.g., ISO 27001, SOC 2, GDPR) in partnership with external consultants or Security/HR leadsMonitor endpoint protection and proactively manage vulnerabilitiesSystems AdministrationManage SaaS tools and integrations (SSO, provisioning, admin consoles)Automate workflows and onboarding processes where possibleCollaborate with leadership to develop IT policies and proceduresEmployee Lifecycle SupportHandle IT onboarding and offboarding for new hires and departuresSet up accounts, access, and hardware for new team membersProvide remote training or documentation on tool usage and best practicesQualifications & Experience3–5 years of experience in IT support or systems administration Strong experience with Microsoft 365, Microsoft Azure, Slack, Zoom, and similar toolsWorking knowledge of device management (e.g., Intune, Kandji, JAMF, or equivalents)Familiarity with security practices (MFA, VPNs, firewalls, endpoint protection)Comfort supporting Windows and Mac environmentsExcellent communication and problem-solving skillsSelf-starter who can operate independently and collaboratively in a remote-first/hybrid environmentEducationAn undergraduate degree or diploma from a well-regarded post-secondary school is preferred