Onsite Service Technician - Olive Branch, MS

Onsite Service Technician

Step into a role where your technical expertise directly fuels customer success and innovation. As a Onsite Service Technician reporting to the Service Team Leader, you'll work hands-on with cutting-edge industrial technologies while supporting customers onsite in Memphis, TN or Olive Branch, MS. If you thrive on problem-solving, independence, and meaningful impact, this role puts you right at the center of it all.

Specific Responsibilities:

• Install and configure key solutions including Pivotware, DeMeter, Nexonar, ARG, and tightening/calibration systems.
• Troubleshoot and perform corrective actions across supported hardware and software systems.
• Deliver training to customers and internal stakeholders to ensure effective solution adoption.
• Perform routine preventative maintenance and repairs on Chicago Pneumatic and Desoutter tools and equipment.
• Document all daily work using company systems while adhering to safety and quality standards.

To succeed, you will need:

• STEM degree or equivalent experience in a technical, manufacturing, or software-related field.
• 5+ years of experience implementing, maintaining, and troubleshooting software and mechanical solutions in manufacturing (or early-career with strong relevant education).
• Strong technical skills in configuring low-code applications and implementing technologies such as Pivotware, DeMeter, Nexonar, ARG, and tightening/calibration systems.
• Excellent problem-solving abilities, with the capability to use diagnostics, knowledge bases, and tools to resolve issues independently.
• Outstanding communication and customer service skills to build rapport and deliver effective training to customers and internal teams.
• Ability to work independently, manage time well, and operate professionally in field-based environments.
• Flexibility to work outside standard business hours and willingness to travel frequently across the U.S. and Canada (with occasional travel to Mexico).

In return, we offer:

• Hands-on work with innovative, industry-leading technologies.
• A culture rooted in trust and accountability with an emphasis on health and well-being.
• A commitment to lifelong learning and professional development.
• A comprehensive package of compensation and benefits.

Job location: Primary location: Onsite at a customer facility in Memphis, TN / Olive Branch, MS area. Occasional travel may be necessary for training sessions, meetings, or short-term customer assignments outside the base location (travel and expenses covered).

Contact information: Talent Acquisition Team: Tna'sheo Watkins