RN OR FT 15000 Sign on Bonus

Position Summary We have an exciting opportunity to join our team as a Faculty Group Practice Medical Secretary (35). Job Responsibilities Schedules appointments for visits, treatments, and procedures. Reviews appointment confirmation responses and manages waitlists. Communicates to patients on upcoming scheduled visits, including instructions, preparation, and forms. Obtains authorizations for services as needed. Answers calls and takes messages, addresses questions or routes messages to appropriate contact in a clear and timely manner. Handles faxes and mail. Prepares standard letters and forms as needed. Performs other duties as needed. Demonstrates knowledge of the organization’s patient experience expectations and Service Standards. Supports patient access activities (greets patients, collects information, answers questions, directs requests to appropriate individual). Answers phones and screens incoming calls; provides information, takes messages, or redirects calls to the appropriate person. Maintains cooperative and professional relationships with physicians, nurses, and office staff. Prioritizes assignments to complete work in a timely manner despite changes in workload or pressures of deadlines. Uses appropriate vocabulary and grammar when communicating with patients, physicians, nurses, and staff. Participates in training staff in registration and office policies and responsibilities; may assist in training less senior staff. Reviews all assigned in-basket messages and patient emails before routing to the appropriate provider. Provides patients with non‑clinical instructions for upcoming appointments/procedures. Promotes the use and sign‑up of MyChart. Follows scanning guidelines and best practices for importing outside documents. Reviews the waitlist periodically and ensures patients are being called and offered appointments. Reschedules patients when physicians are out or blocks their schedules. Organizes and distributes mail and faxes. Has a general knowledge of the practice/physician specialty including conditions, treatments, and scheduling scripts. Manages the physician’s calendars, including creating and sending calendar invites. Releases medical records in accordance with HIPAA and FGP ROI procedures; documents disclosures in Epic and fulfills requests within a 10‑day timeframe. Processes incoming and outgoing documents via paper and electronic records; scans, uploads, and forwards appropriate information within EPIC. Completes forms legibly and accurately; forwards areas requiring clinical information to LPN, RN or licensed provider; obtains necessary signatures and forwards documents to the correct destination. Follows up with the physician on any outstanding messages related to patient care. Answers patient questions to ensure understanding and satisfaction; refers more complex questions to RN/provider. Refers surgical and infusion scheduling to Senior Medical Secretary. Prepares routine memoranda letters, labels, manuscripts, correspondence, and other documents as needed; reviews work for accuracy and completeness. Receives prescription refill requests, locates prescription in EMR, and tasks RN, LPN, or Provider to evaluate, set up, or process renewal. Communicates with pharmacies and patients to clarify prescription questions and concerns; refers prescription questions to RN/LPN/Provider. Initiates and follows up on pre‑authorizations, appeals, and arranges peer‑to‑peer communication when required. Manages Patient, Referral and Authorization work queues; obtains and documents referrals received in EPIC. Collaborates with other NYU Langone sites to ensure seamless continuation of care. Remains current on best practices, policies and protocols including workflow updates, FOCUS trainings, and job‑related tasks. Maintains cleanliness of personal and patient space, including waiting areas and restocks supplies as needed. Communicates with patients regarding scheduling instructions, status updates, and related questions for upcoming appointments/procedures; updates on referrals and/or authorizations. Assists with completion of special projects, reports and activities; ensures requested and related information is accurate and complete; brings any problems or questions to supervisor attention. Performs other related duties as needed by providers and supervisor. Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding mission, vision and values and promoting excellence in the patient experience. Drives consistency in every patient and colleague encounter by embodying the core principles of the FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign‑Off). Greets patients warmly and professionally, stating name and role, and clearly communicates each step of the care/interaction. Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries whether in person, by phone or via electronic messaging. Proactively anticipates patient needs; participates in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify) and escalates to leadership as appropriate. Shares ideas or observed areas of opportunity to improve patient experience and access with leadership. Partners with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive patient experience. Takes a proactive approach in ensuring that practice staff are fully versed in the Access Agreement gold standard principles. Minimum Qualifications High School diploma. One year of prior physician practice experience and knowledge of medical terminology or an equivalent combination of education and experience. Written and oral communication skills. Excellent organizational skills and ability to prioritize multiple tasks, projects and assignments. Exceptional attention to detail and accuracy. Proficiency in Microsoft Office and EHR (EPIC preferred). Light, accurate keyboarding skills required. Ability to complete multiple tasks efficiently and thrive in a team work environment that pursues a positive patient care experience. Preferred Qualifications Intermediate knowledge of computer‑based scheduling, appointment programs or EPIC EHR system strongly preferred. Equal Employment Opportunity NYU Grossman School of Medicine is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. Salary Transparency Notice NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $59,748.00 – $59,748.00 annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses, incentive pay, differential pay or other forms of compensation or benefits. Notes Required Skills and Required Experience were not specified for this position. #J-18808-Ljbffr United Surgical Partners International Inc (USPI)