Field Service Manager - BSC & Cleanroom Certification

Field Service Manager

Location: Greater Philadelphia, PA Territory: Pennsylvania, New Jersey, and New York Employment Type: Full-Time Experience: 10+ years of directly relevant technical field-service experience Travel: Regular regional travel with occasional overnight assignments Start Date: TBD Salary: $90,000–$120,000 annually

Position Summary

SOKOL GxP Services is seeking an experienced, hands-on Field Service Manager to lead and expand our controlled-environment certification operations across Pennsylvania, New Jersey, and New York.

This role combines advanced technical field service, team leadership, regional operations management, customer relationship management, and business growth. The successful candidate must be able to independently perform and oversee HEPA filter integrity testing, cleanroom certification, biological safety cabinet certification, laminar airflow workbench certification, fume hood testing, environmental monitoring, maintenance, troubleshooting, repair, and related contamination-control services.

The Field Service Manager will serve as the senior technical resource for the region while leading, training, and developing field-service technicians. The role also includes managing schedules, resources, test equipment, customer escalations, service quality, operational performance, and opportunities to expand SOKOL's service offerings.

The ideal candidate has at least 10 years of direct experience with biological safety cabinets, cleanrooms, HEPA-filtered systems, laminar-flow equipment, fume hoods, airflow testing, calibration, and other controlled-environment technologies. Current or former NSF/ANSI 49 Biosafety Cabinet Field Certifier accreditation is strongly preferred.

Key Responsibilities

Technical Service

• Independently perform testing, certification, inspection, calibration, maintenance, troubleshooting, and repair of biological safety cabinets, laminar airflow workbenches, HEPA filtration systems, fume hoods, cleanrooms, and related equipment.
• Conduct HEPA filter integrity testing, airflow measurements, airflow visualization, room pressurization testing, environmental monitoring, and related contamination-control assessments.
• Diagnose mechanical, electrical, airflow, filtration, alarm, sensor, control-system, and equipment-performance issues.
• Perform preventive and corrective maintenance, including replacement of filters, motors, blowers, controls, sensors, and related components.
• Support equipment installation, commissioning, relocation, decontamination, and decommissioning.
• Prepare, review, and approve certification reports, service records, test results, calibration documentation, and technical recommendations.
• Ensure work meets applicable industry standards, customer requirements, manufacturer specifications, and company quality procedures.

Team and Regional Operations

• Lead, train, mentor, and develop a regional team of field-service technicians.
• Evaluate technician competency and readiness for independent assignments.
• Support initial and renewed NSF/ANSI 49 accreditation where applicable.
• Monitor technician productivity, safety, quality, professionalism, and customer-service performance.
• Coordinate workload, scheduling, travel, customer demand, and resource utilization across the Tri-State territory.
• Resolve technical, logistical, scheduling, and customer-service issues.
• Manage service tools, regional inventory, test instruments, calibration schedules, calibration records, and replacement planning.
• Track KPIs, utilization, service quality, open issues, corrective actions, and customer feedback.

Customer and Business Development

• Serve as a senior technical contact for pharmaceutical, biotechnology, healthcare, pharmacy, academic, research, and regulated laboratory customers.
• Review service findings, equipment conditions, compliance concerns, and recommended corrective actions with customers.
• Resolve escalated technical and customer issues.
• Build strong customer relationships and identify unmet service needs.
• Support pricing, proposals, scope development, customer solutions, and new-business opportunities.
• Identify opportunities to expand testing, certification, maintenance, repair, calibration, and laboratory-equipment services.
• Contribute to regional growth, customer retention, service standards, operating procedures, and scalable processes.