QUALITY MANAGER

Search by keyword (e.g. County, Job Title etc.) Select how often (in days) to receive an alert: We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome Reasonable Accommodation Statement The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application. Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at View email address on click.appcast.io or call View phone number on click.appcast.io for further information and to request or discuss an accommodation. Sponsorship for Employment The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM-designated degree program for F-1 students. To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis. Disclosure of Salary Information In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history. Employment decisions are not made based on an applicant’s wage or salary history. To that end, please do not include wage or salary information in your resume or other profile or application materials. Job Requisition ID: 57323 OpeningDate: 07/27/2026 Closing Date: 08/07/2026 Agency: Department of Human Services Class Title: SENIOR PUBLIC SERVICE ADMIN (40070) Skill Option: General Administration/Business Marketing/Labor/Personnel Bilingual Option: None Salary: Anticipated Salary: $9,219 - $9,983 per month ($110,628 - $119,796 per year) Job Type: Salaried Category: Full Time County: Sangamon Number of Vacancies: 1 Bargaining Unit Code: None Merit Comp Code: Term Appointment/ Gubernatorial (Management Bill) A resume is highly encouraged to evaluate your qualifications and skills as part of your application. Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application if you decide to provide one. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended. Why Work for Illinois? Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home. No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois. Position Overview The Division of Behavioral Health and Recovery is seeking to hire a dynamic and organized Quality Manager with strong leadership skills to plan, direct, coordinate, review and evaluate a facility wide quality compliance program for assessing, improving and managing quality of care and reducing risk within the facility for the Elizabeth Packard Mental Health Center, located in Springfield, Illinois. We strive to provide equitable access to social/human services, supports, programs and resources to enhance the lives of all who we serve. Essential Functions Serves as Quality Manager for the Elizabeth Packard Mental Health Center. Serves as full-line supervisor. Collaborates with the Facility Director and Central Office Administrators to verify the facility meets or exceeds professional/accreditation standards. Plans and develops systems or mechanisms for pro-actively improving organizational performance and the quality of care and treatment within the facility. Develops information sharing methodology to verify facility executives are fully involved and knowledgeable of the quality management program as it related to their specific area of responsibility. Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above. Minimum Qualifications Requires knowledge, skill and mental development equivalent to completion of four (4) years college. Requires four (4) years progressively responsible administrative experience in a comprehensive quality management program. Preferred Qualifications Four (4) years of professional experience working with accreditation and certification bodies such as Joint Commission (JC) or Commission on Accreditation of Rehabilitation Facilities (CARF). Four (4) years of professional experience developing, maintaining and managing quality assurance methods and processes by determining objectives, setting specifications and assessing results. Four (4) years of professional experience in a public or private organization maintaining confidentiality and handling sensitive information with professionalism. Four (4) years of professional experience performing quality assurance assessments. Four (4) years of professional supervisory experience, including assigning work, providing guidance to subordinates, recommending counseling and/or discipline following collective bargaining agreements, training staff and approving time off. Conditions of Employment Requires ability to pass the IDHS background check. Requires ability to pass a drug screen for drugs prohibited from recreational use under Illinois Law. Requires the ability to work after business hours, weekends and holidays. Requires the ability to travel in the performance of job duties. Certain provisions of the revolving door restrictions contained in 5 ILCS 430/5-45 apply to this position. As a result, the employee should be aware that if offered non-State employment during state employment or within one year immediately after ending State employment, the employee shall, prior to accepting any such non-State employment offer, notify the Office of the Executive Inspector General for the Agencies of the Illinois Governor (OEIG) or may be subject to a fine. This position has been found to meet the requirements in section 4A-101 of the Illinois Governmental Ethics Act requiring the occupant/employee to file a Statement of Economic Interest. The Illinois Governmental Ethics Act (5 ILCS 420/4A et seq.) requires certain state officials and employees to file annual Statements of Economic Interest with the Office of the Secretary of State that will be made available for examination and copying by the public. All employees required to file a Statement of Economic Interest are also required to file the Supplemental Statement of Economic Interest with the Executive Ethics Commission. (See Executive Order 15-09) Fines and penalties apply to untimely filings. *All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description. Headquarter Location: 901 E Southwind Rd, Springfield, Illinois, 62703 Division of Behavioral Health and Recovery About the Agency The Illinois Department of Human Services uplifts individuals and communities across Illinois. Our mission is to respond to the needs of all people in Illinois so they can lead healthy, safe, and enriched lives. Our vision is the future we are shaping with dignity and the well-being for everyone in Illinois. Our values are the principles that guide us as we work to remove systemic barriers and create lasting opportunities with Compassion, Accessibility, Responsibility, and Equity. As a State of Illinois employee, you will receive a robust benefit package that includes the following: Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance 3 Paid Personal Business Days annually 12 Paid Sick days annually (Sick days carry over from year to year) 10-25 days of Paid Vacation time annually - (10 days in year one of employment) Benefit time modified for part-time, 12-hour, & non-standard work schedules (as applicable) 13 Paid Holidays annually, 14 on even numbered years Flexible Work Schedules (when available dependent upon position) 12 Weeks Paid Parental Leave Deferred Compensation Program - A supplemental retirement plan Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP) Federal Public Service Loan Forgiveness Program eligibility GI Bill®Training/Apprenticeship Benefits eligibility for qualifying Veterans 5% Salary Differential for Bilingual Positions Certain provisions of the revolving door restrictions contained in 5 ILCS 430/5-45 apply to this position. As a result, the employee should be aware that if offered non-State employment duringState employment or within one year immediately after ending State employment, the employee shall,prior to accepting any such non-State employment offer, notify the Office of the ExecutiveInspector Generalfor the Agencies of the Illinois Governor (“OEIG”) or may be subject to a fine. Statement of Economic Interest This position has been found to meet the requirements in section 4A-101 of the Illinois Governmental Ethics Act requiring the occupant/employee to file a Statement of Economic Interest. The Illinois Governmental Ethics Act (5 ILCS 420/4A et seq.) requires certain state officials and employees to file annual Statements of Economic Interest with the Office of the Secretary of State that will be made available for examination and copying by the public. All employees required to file a Statement of Economic Interest are also required to file the Supplemental Statement of Economic Interest with the Executive Ethics Commission. (See Executive Order 15-09) Fines and penalties apply to untimely filings. Term Appointment Candidates hired into a term position shall be appointed for a term of 4 years and are subject to a probationary period. The term may be renewed for successive four-year terms at the Director of the Department of Human Services’s discretion. #J-18808-Ljbffr Illinoiscomptroller