Ford Service Advisor

Job Description

Job Description

Description:

About Us

As an employee of one of our dealerships here at Volz Auto Group, the importance of your contribution cannot be overstated. Our goal is to provide the finest-quality products and services to customers and to do this more efficiently and economically than our competitors. By satisfying our customers’ needs, they will continue to do business with us and will recommend us to others. You are an important part of this process for your work directly influences our dealership’s reputation. We hope you will find your work both challenging and rewarding.

Benefits

• Medical Plan
• Dental Plan
• Vision Plan
• 401(K) Plan w/ Matching
• Paid Vacation
• Employee Appreciation Events (i.e. Holiday Parties, Sporting Events, Luncheons)
• Multitude of Tenure Employees

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims as well as training and supervising of service department.
• Set schedules and assigns tasks to service department employees.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.
• Collaborate with upper management to make service department hiring and discipline decisions.

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Qualifications

• MUST HAVE FORD EXPERIENCE
• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license
• **sign on bonus**