Customer Service Specialist

Customer Service / Customer Relations Representative

At Mike Stuckey State Farm, we are committed to delivering exceptional insurance solutions and outstanding service to our valued clients. We are currently seeking a licensed, detail-oriented, and customer-focused Customer Service / Customer Relations Representative to join our team. If you have your Property & Casualty and Life & Health insurance licenses, or a desire to learn more about the insurance industry, and enjoy helping clients manage their insurance needs, this role is perfect for you!

As a Customer Service / Customer Relations Representative, you will be a key resource for our existing clients, providing expert assistance with their insurance policies across property & casualty as well as life & health lines. You will handle policy servicing, answer coverage questions, resolve billing and payment inquiries, and ensure clients receive timely and accurate support. Your ability to build strong relationships and provide clear communication will enhance client satisfaction and retention.

Key responsibilities include:

• Provide exceptional service to existing insurance clients across Property & Casualty and Life & Health lines
• Respond promptly to client inquiries regarding coverage, claims, billing, and payments
• Assist clients with policy changes, renewals, endorsements, and other servicing needs
• Handle payment processing and resolve billing questions or issues efficiently
• Collaborate with insurance carriers and underwriters to address client concerns
• Maintain accurate and up-to-date client records in agency management systems
• Educate clients on insurance products and coverage options when appropriate
• Identify opportunities to support cross-selling efforts and enhance client protection
• Ensure compliance with all regulatory and company policies

Qualifications:

• Active Property & Casualty and Life & Health insurance licenses or ability to obtain licenses.
• Proven experience in customer service, account management, or related roles
• Excellent communication skills verbal, written, and listening
• Detail-oriented with strong organizational and problem-solving abilities
• Proficient with CRM systems, and Microsoft Office Suite
• Ability to manage multiple client accounts and prioritize tasks effectively
• Customer-focused, patient, and professional demeanor
• Bilingual - Spanish speaking a plus.

Benefits:

• Competitive salary plus performance-based incentives
• Paid time off including holidays and sick leave
• 401(k) and Roth 401(k) retirement plan with company match
• Supportive work environment with opportunities for professional growth
• Flexible scheduling.

Why Join Our Agency?

We value our employees and clients alike, fostering a culture of respect, learning, and teamwork. Join us to grow your career in a stable, supportive insurance agency where your expertise makes a real difference for our customers.

Compensation: $40,000.00 - $55,000.00 per year