Nursing Manager of Operations-Oncology and MedicalSurgical

The Manager Operations reflects the mission vision and values of NM adheres to the organizations Code of Ethics and Corporate Compliance Program and complies with all relevant policies procedures guidelines and all other regulatory and accreditation standards. The Manager Operations provides autonomous and direct management of a team or teams.

Responsibilities:

• Manage day-to-day operations of designated departments divisions programs services and/or locations. This includes defining and overseeing workflows and staffing in the department re-directing resources to critical areas as needed developing operating and capital budgets monitoring budget performance including explaining variances and defining and applying corrective action to ensure compliance with the budget as needed. 24/7 accountability
• Provide support guidance and supervision to team members by ensuring that the team members maintain competencies in addressing behavioral social financial and environmental issues for patients to achieve optimum clinical quality patient satisfaction and cost-effective care.  Support the team by preparing and delivering annual and mid-year reviews coaching through the resolution of complex situations that involve practice issues and customer relations ensuring that they have the tools including technology to perform their roles and identifying areas in need of improvement and acting upon them with the appropriate NM system partners.
• Recommend department goals to department leadership; plan and advance progress toward the goals throughout the year.  Communicate goal achievement timelines risks and decisions needed with all appropriate leadership teams on a regular cadence.  
• Ensure department policies and processes meet current standards of the Joint Commission and all federal state and regulations. Revise and/or create new policies and processes as needed to meet changing regulations and the evolution of patient care delivery. Target quality improvement by reducing process variation eliminating redundancy or implementing new technology.
• To manage escalations interpret information needed to identify each patients requirements relative to the patients age-specific needs using principles of growth and development over the life span.  Connect those with the resources required to coordinate each patients care.
• Other duties as assigned.

Additional Responsibilities:

Business expertise

• Knowledge of Joint Commission standards and all federal state and regulatory requirements.
• Ability to analyze data for decision making purposes and make data-driven recommendations.
• Ability to create budgets in accordance with guidelines and balanced to targets.
• Ability to effectively apply the principles of change management while leading.
• Strong computing skills including Microsoft Office applications Outlook and the EMR.
• Attentive to detail and reviews own and others work for accuracy.

Problem solving

• Effectively and autonomously handles challenging situations including identifying stakeholders and defining and communicating required action and roles in a compressed time frame.
• Effectively balances multiple priorities seeking guidance when in doubt.
• Calmly and easily responds to changes in work environment delays or unexpected events.
• Provides guidance and supervision to team members by problem solving complex situations that involve practice operations customer relations and employee relations issues

Interactions/interpersonal skills

• NMHC Performance Leadership Competencies (from performance management system)
• Exceptional verbal and written communication skills and the ability to establish and maintain effective relationships with patients physicians management staff and other customers internal and external to NM.
• Projects confidence professionalism interest and optimism when leading others in the workplace; guided by the servant leadership philosophy.
• Ability to maintain confidentiality for patients and their families as outlined in the Northwestern Memorial HealthCare Patient Confidentiality policy.

Qualifications :

Required:

• Bachelors degree in nursing with masters degree or masters degree in nursing**
  • ** Exceptions considered for applicants with a Bachelors degree and actively enrolled in a masters program.  External and internal applicants must be within 1 year of completion.
• Three years of nursing or health care experience demonstrating increasing responsibilities
• Basic life support (BLS) certification
• Current clinical license in the state in which the hospital resides
• Magnet recognized certification for specialty area

Preferred:

• Minimum of 3 years of supervisory or management experience.

Additional Information :

Northwestern Medicine is an equal opportunity employer (disability VETS) and does not discriminate in hiring or employment on the basis of age sex race color religion national origin gender identity veteran status disability sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and at times internal transfers. If you are offered a position with us you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check.  Results are evaluated on a case-by-case basis and we follow all local state and federal laws including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position however all employment decisions will be made by a person. 

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical emotional and financial well-being while providing protection for unexpected life events. Please visit our  Benefits section to learn more.

Sign-on Bonus Eligibility (if sign-on bonus offered for position):  Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family. 

Remote Work :

No

Employment Type :

Full-time