IT-Sr Capability Analyst/27/PRD062

IT-Sr Capability Analyst/27/PRD062Job#: 3058666Job Description:Senior Product OwnerLocation: Eden Prairie, Minnesota (Remote)Role OverviewThis organization is seeking a Senior Product Owner to lead a comprehensive call intelligence capability. The successful candidate will support call tracking, call intelligence, marketing attribution, phone number management, analytics, routing, vendor management, and integration initiatives across multiple lines of business. This role serves as the primary liaison between business stakeholders, technology teams, and vendor partners to ensure successful delivery of platform enhancements and operational support.Key ResponsibilitiesProtect ongoing platform operations and prioritize the product backlogSupport marketing attribution and analytics initiatives across the organizationOversee platform operations and ensure rigorous quality assuranceCoordinate cross-functional technical delivery with diverse teamsEnsure platform governance, security, and compliance standards are metIdentify and deliver business value through call intelligence optimizationMeasure and communicate platform outcomes to key stakeholdersManage project intake and facilitate declarative changes in the platform to configure routing configurationsRequired QualificationsEducation: Bachelor's degree in a relevant field or equivalent practical experience is preferred.Experience: Minimum of 4 years of experience as a Product Owner managing software products or SaaS platforms.Technical Skills: Proficiency in product backlog management, project intake systems, and translating complex technical discussions into clear business requirements.Preferred QualificationsDirect hands-on experience configuring call tracking, call routing, dynamic number insertion (DNI), signals, and call analyticsExperience working with external software vendors and platform support teamsBackground in Marketing Technology (MarTech), including experience supporting platforms such as Salesforce, Google Analytics, or similar attribution systemsUnderstanding of marketing attribution, conversion measurement, and KPI developmentExperience navigating stakeholder requirements and compliance standards within the healthcare industryTechnical integration familiarity involving Single Sign-On (SSO), API integrations, Adobe ecosystem, or contact center solutions such as NICE CXOneStrong analytical mindset with a comfort for using data to drive business decisionsEverforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or View phone number on click.appcast.io. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.