Product Manager - Digital Self-Service, Claims & Telematics

Experience Aviva  Together, we are Aviva. Our values — Care, Commitment, Community, and Confidence — guide how we show up for each other and for our customers. Individually, they’re words. Together, they define who we are. At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.   The Opportunity  We’re looking for a Product Manager to own and improve the digital experiences customers use after they buy – from self-service journeys to claims to telematics-driven engagement.If you want a role where you can ship, experiment, and materially improve how customers interact with us every day, this is it. If you’re looking to manage a backlog, it’s not.What makes this role differentYou’re not here to coordinate work – you’re here to ship and create momentumYou’ll be expected to use AI and modern product tools to reduce time-to-ship, not just write ticketsYou’ll work on live, high-volume customer journeys with immediate impactYou’ll operate in a fully embedded product team, but with high ownership and autonomyWhat you'll do:Build (this is the core expectation)You will:Move ideas from concept working prototype using AI tools and independently ship A/B tests using experimentation platformsPrototype, test, and launch improvements quickly across self-service and claims journeysExamples of how we expect you to work:Use GenAI to draft flows, content, and experimentsUse analytics + AI-assisted analysis to identify drop-offs, friction, and opportunitiesLaunch and iterate on journey improvements (flows, messaging, nudges, features) quicklyRun rapid tests across digital touchpoints without heavy process overheadIf your instinct is to open Jira first, you’ll struggle here.Own customer-facing journeysOwn the product strategy and roadmap across self-service, claims, or telematics experiencesImprove customer engagement, retention, and digital adoptionDeliver experiences that reduce effort and keep customers engaged post-purchaseLead deliveryWork closely with engineering, design, and data partners to ship meaningful improvementsPrioritise impact over volume – focus on what moves customer and business outcomesBalance day-to-day improvements with longer-term product evolutionRaise the bar on how we workSimplify how work gets done – cut process where it slows deliveryIntroduce better ways of working using AI and automationBuild a culture of shipping, learning, and iterating quicklyWhat we're looking for:You are a builderYou’ve shipped products or features yourselfYou’re comfortable getting hands-on with tools and workflowsYou are AI-nativeYou actively use AI tools to accelerate your workYou think about how AI reduces dependency and speeds up deliveryYou have strong product judgmentYou know what matters and what doesn’tYou prioritise impact over completenessYou can operate in ambiguity and still deliverYou don’t need perfect structure to get startedYou create clarity through actionWhat makes you stand out:Experience working on customer account, claims, or post-purchase journeysExperience with experimentation, behavioural nudges, or engagement mechanicsExperience in mobile, telematics, or data-driven productsWhat success looks like (12–18 months):Customers choose digital self-service because it’s simpler and faster than alternativesClaims and servicing journeys are continuously improving - not released in batchesA meaningful share of improvements are shipped quickly without heavy dependenciesThe team operates faster because of AI-enabled ways of working you introduceWhat you’ll get :The salary band for this positon ranges from $120,000 to $140,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity. Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.   Hybrid flexible work model .  Outstanding career development opportunities.  We’ll support your professional development education.   Competitive vacation package with the option to purchase 5 extra days off per year.   Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.    Corporate wellness programs to support our employees’ physical and mental health.  This job advertisement is for an existing vacancy which has been posted both internally & externally. Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position. Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require an accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged. SummaryLocation: Markham; Toronto; Canada - Oakville ON 1335 North Service Road EastType: