Patient Advocate

Patient AdvocateGreater Seacoast Health is looking for a compassionate and customer-focused Patient Advocate to become one of the founding team members at our Somersworth Primary Care practice.As the first person many patients will meet or speak with, you'll play an essential role in creating a welcoming, positive, and supportive healthcare experience from the very first interaction.If you enjoy helping others, solving problems, and making people feel valued, we'd love to have you on our team.Make a Difference Every DayEvery phone call, every greeting, and every interaction helps patients feel comfortable, supported, and connected to the care they need.Join a Collaborative TeamWork alongside providers, nurses, behavioral health professionals, and clinical support staff who believe exceptional care starts with exceptional teamwork.Grow Your CareerDevelop valuable healthcare experience while building a career with a mission-driven organization that promotes professional growth and advancement.As a Patient Advocate, you will:Welcome patients with professionalism, warmth, and compassion.Schedule appointments and coordinate patient access to care.Verify insurance coverage and maintain accurate patient records.Educate patients about financial assistance programs, payment options, and available services.Collect copays and patient payments accurately.Connect uninsured or underinsured patients with available resources.Answer incoming calls and assist patients with questions and scheduling needs.Collaborate with providers and clinical staff to ensure a seamless patient experience.Maintain confidentiality while delivering exceptional customer service.Minimum Qualifications (Required to Be Considered)Applicants must meet the following minimum qualifications:High School Diploma or equivalent.Minimum of one (1) year of customer service, administrative support, medical reception, patient registration, or call center experience.Strong computer, communication, and organizational skills.Preferred QualificationsHealthcare registration or medical office experience.Electronic Health Record (EHR) experience.Experience working with insurance verification and patient scheduling.Bilingual candidates are encouraged to apply.Our Ideal CandidateYou're friendly, dependable, and thrive in a fast-paced environment.You enjoy helping people, communicating with empathy, solving problems, and making every patient feel welcomed, respected, and cared for.You're excited about helping create an outstanding patient experience as part of a brand-new healthcare team serving the Wakefield community.BenefitsCompetitive CompensationMedical, Dental & Vision Insurance401(k) with Employer MatchEmployer-Paid Life InsuranceEmployer-Paid Short-Term DisabilityGenerous Paid Time OffPaid HolidaysEmployee Assistance ProgramProfessional Development OpportunitiesSupportive, mission-driven cultureAbout Greater Seacoast HealthGreater Seacoast Health is a nonprofit healthcare organization committed to providing integrated, compassionate, high-quality healthcare for everyone in our community.We believe exceptional patient care begins with exceptional people, and every member of our team plays an important role in improving the health of the communities we serve.Our values guide everything we do: Compassion • Respect • Integrity • Collaboration • ExcellenceReady to Help Build Something Great?If you're looking for more than just a job—if you're looking for the opportunity to help launch a new healthcare practice while making a meaningful difference in your community every day—we'd love to hear from you.