Lead Technician - Smart Home Automation & Programming

Lead Technician - Smart Home Automation & Programming At Daisy, we're pioneering the future of smart spaces—making homes and offices more connected, comfortable, and joyful through technology. As the first national smart space installation and services company, we're growing fast and are seeking a Lead Technician - Smart Home Automation & Programming for our Ho-Ho-Kus, New Jersey, branch who is proficient at installing, configuring, and maintaining low-voltage integrated system equipment, devices, and components. We now seek a high-caliber Lead Technician to own the programming, technical delivery, and client-facing execution of our smart home systems. Why You'll Love This Role As the Lead Technician - Smart Home Automation & Programming, you will be the technical "go-to" for our automation deployments. You will take ownership of programming, commissioning, system integration, troubleshooting, and final client-handover of projects (residential and/or commercial) using platforms like Control4 and Lutron (RadioRA2/RA2 Select or equivalent). In addition, you'll mentor junior technicians, help refine processes, and ensure our installations meet our quality and scalability standards. This role offers both field work and remote configuration & service work. It's an opportunity to lead, program, solve, and ensure our clients' systems are robust, reliable, and future-proof. What You'll Be Doing Develop, program, configure, test, and commission Control4 automation systems (lighting, AV, shades, integration with third-party devices) Hold & maintain a valid Lutron RadioRA2/RA2 Select (or RadioRA) certification and execute programming/configuration of Lutron lighting/shade control systems Interface with clients, designers, contractors, and other stakeholders to scope system functionality, network/AV/automation requirements, and deliverables Troubleshoot and resolve complex issues in automation, AV, shading, lighting control, and networking environments Create system documentation, configuration backups, job-site checklists, and handover materials Mentor and guide junior technicians/field installers; provide technical leadership on-site and remotely Participate in site setup, rack buildouts, cable/low-voltage terminations (as needed), and final system acceptance with clients Maintain remote access, monitoring, and service protocols for deployed systems; proactively support client systems for reliability and serviceability Stay up to date on smart home industry trends, new integrations, and automation best practices Adhere to company policies for safety, professionalism, and client satisfaction Required Qualifications Minimum 3 years of hands-on programming experience with Control4 systems (automation, lighting/shade/AV integration) Valid Lutron Radiora3 certification Understanding of networking (IP networks, switches, routing, VLANs, remote access, VPN) as it pertains to smart-home/automation systems Strong AV/lighting/shading/integration experience (residential or commercial) Excellent troubleshooting skills—hardware, software, networking, automation logic Strong client-facing communication skills: able to explain technical details and deliver client training Self-motivated, organized, and comfortable working both independently and as part of a team Valid driver's license and willingness to travel to job sites (if local work is needed) Ability to work flexible hours (some evenings/onsite commissioning may be required) Lutron motorized shading certification(s) Preferred Qualifications More than 3 years of experience (4-6 years) in automation/AV integration Additional certifications (e.g., Control4 Certified Programmer, CEDIA, Crestron, etc) Experience in the high-end residential market or commercial integration projects Experience managing or coordinating small teams or supervising field technicians Experience with monitoring/remote service platforms for smart-home systems Familiarity with motorized shade/lighting control systems and third-party integrations (e.g., KNX, Savant, etc.) Lutron Homeworks programming Company Purpose/Mission Our Mission - To enhance the human experience through smart spaces. Our Vision - To be the most beloved brand in technology services Company Values Delight - We seek to go beyond satisfaction, consistently bringing magical experiences and fulfillment to those we serve. Accountability - We are responsible, transparent, and committed to delivering on our promises. Innovation - We consistently offer creative solutions to meet & exceed the evolving needs of our clients, franchisees, and each other. Service - We have an unwavering commitment to serve our clients, franchisees, and each other to build enduring partnerships. You - We put relationships first. Whether you are a client, franchisee, trade partner, or our newest team member, we value you, your unique background, experience, and perspective. Additional Information: We are a smoke, alcohol, and drug-free environment. This includes our buildings, vehicles, and job sites, and/or when wearing our apparel. Please note: At this time, we are unable to sponsor work visas or consider candidates who require visa sponsorship now or in the future. We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Daisy Corporate. This is a remote position. Compensation: $85,000.00 - $90,000.00 per hour Join the Team that's Simplifying Smart Technology Daisy is the first national brand to help people easily use and enjoy technology, fostering a sense of security, comfort, and happiness in their spaces. As we expand across the country, we're looking for passionate, driven, and innovative team members eager to contribute to our mission. While we have various open opportunities, we're always welcoming new Technicians! The Daisy Difference for Technicians We empower our Technicians as critical thinkers who provide exceptional service to our valued clients every day. Whether you aspire to advance your technical mastery, expand your role to leadership, or even own a Daisy branch one day, we provide the training resources and support to help you get there. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Daisy Corporate. Name Pros