PM Server Assistant

Job Description

Busperson


Department: Food & Beverage

Reports To: Restaurant Manager

Northwood Overview

An enterprising organization managing hospitality assets that deliver unique, carefully curated guest experiences. We understand that our people are the hallmark of our success, managing and operating a portfolio of leading hotel assets ranging from select service to lifestyle independent hotels. Our people are the most important assets. We are committed to developing talent and building high performance leadership teams. We understand that the sum of our collective talents and efforts helps us achieve greater results and thrive.

Job Overview:

The Busperson plays a vital role in ensuring a seamless dining experience for our guests. The primary responsibility is to maintain a clean and organized dining area, supporting our servers and ensuring a positive guest experience.

Key Responsibilities:

Table Setting and Clearing:

o Set tables according to established standards, including linens, silverware, glassware, and condiments.

o Clear and reset tables promptly after guests leave, removing dirty dishes and debris.

o Restock side stations with necessary supplies.

Cleaning and Sanitation:

o Clean and sanitize tables, chairs, and other dining surfaces.

o Sweep and mop floors to maintain a clean and safe environment.

o Assist with cleaning and organizing the back-of-house areas.

Beverage Service:

o Refill water glasses and coffee/tea pots as needed.

o Assist servers with beverage service, including carrying trays and delivering drinks.

Guest Service:

o Interact with guests in a friendly and professional manner.

o Anticipate guest needs and respond promptly to requests.

o Address guest concerns and questions in a timely manner.

Qualifications:
• Previous experience in a restaurant or hospitality setting preferred, but not required.
• Ability to work in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Ability to work effectively as part of a team.
• Excellent communication and interpersonal skills.
• Ability to lift and carry trays and other items.
• Flexibility to work various shifts, including weekends and holidays.

Perks & Benefits:
• Medical, Dental, Vision
• Hotel Discounts
• Paid Time Off
• Employee Assistance program

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change or be added at any time with or without notice.

EEO and ADA Statements

The Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.

Education

• High school diploma or GED

Skills and Experience (Essential)

• At least 18 years of age
• Must be able to speak, read and write English and have basic food/beverage knowledge

Skills and Experience (Preferred)

• Communication in other languages is helpful
• Must be able to work well under pressure while retaining tact and composure when dealing with upset guests