Field Service Technician

Field Service Technician – Industrial Process Equipment

Location: Eastern United States (Charlotte, NC preferred)

Type: Full-Time

Travel: Approximately 80% – Domestic & International

The Opportunity:

An established international engineering and manufacturing business is expanding its US technical team and is looking for a hands-on Field Service Technician to support the installation, commissioning and maintenance of specialist industrial process equipment.

This is an excellent opportunity for a technically minded professional with experience in industrial machinery, production systems or process equipment who enjoys solving complex technical challenges and working with customers.

You'll take responsibility for equipment installations, commissioning, troubleshooting and ongoing technical support, working closely with customers across the US and collaborating with experienced engineering teams in Europe.

You'll also benefit from specialist training at the company's European manufacturing facility in Slovenia, gaining in-depth knowledge of its products and systems.

Previous pharmaceutical experience isn't essential. The business is equally interested in individuals from food and beverage, chemical processing, industrial automation, packaging machinery and other complex manufacturing environments.

About the Company:

With more than 35 years of engineering and manufacturing experience, the company designs and delivers specialist process systems, stainless-steel equipment and automated cleaning solutions for demanding industrial and manufacturing environments.

Combining European engineering expertise with an expanding US operation, the business provides complete solutions encompassing design, manufacturing, installation, commissioning and ongoing technical support.

With ambitious plans for North American growth, this is an opportunity to join an international business at an exciting stage of its development.

The Role:

This is a varied, hands-on position combining mechanical and electrical troubleshooting, equipment installation, commissioning and customer support.

You'll develop specialist knowledge of the company's equipment, supporting systems from their final assembly and factory testing through to installation and ongoing operation at customer facilities.

Key responsibilities will include:

• Installation & Commissioning: Install, start up and commission specialist process equipment, production machinery, automated cleaning systems and associated process skids.
• Factory Testing & Training: Spend time at the company's European manufacturing facility near Ljubljana, Slovenia, supporting final assembly and testing while developing detailed product knowledge.
• Technical Troubleshooting: Diagnose and resolve mechanical, electrical and automation-related issues, identifying practical solutions to maintain equipment performance and minimise downtime.
• Maintenance & Servicing: Undertake preventive maintenance, repairs, modifications, upgrades and equipment calibrations at customer locations.
• Customer Support: Provide technical guidance and training to customers on equipment operation, maintenance and troubleshooting.
• Engineering Collaboration: Work alongside engineering and technical teams in the US and Europe, sharing knowledge and resolving complex technical challenges.
• Documentation & Compliance: Ensure work is properly documented and completed in line with relevant customer requirements and applicable industry standards.
• Customer Relationships: Represent the business professionally on-site, developing strong relationships and delivering a high standard of technical support.

Travel Requirements

Approximately 80% travel is expected, covering customer sites throughout the US and international assignments in Europe.

International trips may involve stays of three to four weeks at a time, typically at least two to three times per year. When not travelling, you'll be working remotely or from a home-based location as required.

What We're Looking For

We're interested in practical, technically capable individuals who enjoy working with machinery, take ownership of problems and are confident representing a business directly with customers.

You'll ideally bring:

• High school diploma or equivalent, supported by technical or vocational training.
• At least three years' experience installing, commissioning, servicing or maintaining industrial machinery, process equipment or large-scale production systems.
• Strong mechanical skills, together with a good understanding of electrical systems, controls and automation.
• Experience fault-finding, troubleshooting and resolving technical issues on complex machinery.
• Background working in a manufacturing, industrial processing or other quality-critical environment.
• A methodical approach to problem-solving and a commitment to delivering high-quality work.
• Excellent communication and customer service skills.
• The ability to work independently while collaborating effectively with engineering teams and customers.
• Flexibility to undertake extensive domestic and international travel, including extended assignments in Europe.
• Legal authorization to work in the United States.
• Current US residence within reasonable reach of a major airport.

Desirable Experience

The following would be advantageous but are not essential:

• An Associate's degree or Bachelor's degree in a relevant technical discipline, such as Mechatronics, Electromechanics, Electrical Engineering or Process Technology.
• Experience within food and beverage processing, pharmaceutical manufacturing, chemical processing or other specialist industrial environments.
• Familiarity with stainless-steel process equipment, pumps, valves, pipework, process skids or automated production systems.
• Experience with PLCs, industrial controls and automation.
• Welding or fabrication skills.
• Previous experience working with international equipment manufacturers or engineering teams.

Why Consider This Opportunity?

• International Training: Develop your technical expertise through specialist training at the company's European engineering and manufacturing facility in Slovenia.
• Technical Variety: Work with advanced machinery and process systems, combining installation, commissioning, maintenance and troubleshooting.
• Professional Development: Build specialist knowledge alongside experienced European engineers and develop into a key technical resource within the US operation.
• International Exposure: Work with customers across the US while collaborating with international engineering teams.
• Growth Opportunity: Join an expanding US business where you can make a meaningful contribution and grow alongside the operation.

Interested?

Whether your background is in industrial machinery, manufacturing equipment, process engineering, automation or specialist field service, we'd like to hear from you.

If you're a hands-on technician looking for an opportunity to develop your skills, work internationally and become part of a growing engineering business, this could be an excellent next step.

Apply today to find out more.