Spa Front Desk- Sales Associate

Job Description

Job Description

Love Sales & Creating Amazing Guest Experiences?

Join our team at The NOW Massage boutique Downtown Orlando, where sales meets serenity. We’re looking for a confident, people-loving sales professional who thrives on connecting with guests, recommending memberships and enhancements, and helping clients experience the long-term benefits of regular massage — all within a beautiful, elevated, zen-inspired environment.

If you enjoy hitting goals, building relationships, and getting paid for your performance, this could be the perfect fit.

What You’ll Earn

$15–$16 per hour
+ 10% commission on retail sales
Earn up to $260 per month ($3,120+ per year) in membership sales commission alone
Unlimited earning potential — the more memberships and retail you sell, the more you make


This is a sales-driven role with real earning opportunity for motivated team members.

The Role

As a Sales & Customer Experience Representative (Experience Guide) , you are the face of our boutique and a key driver of revenue.

You will:

• Welcome guests and create a warm, elevated first impression

• Customize each guest’s massage experience

• Educate guests on enhancements, memberships, and retail products

• Confidently recommend memberships to support long-term wellness

• Book appointments and manage the front desk flow

• Handle checkout and ensure a seamless guest journey

You’ll combine hospitality and sales skills to deliver an exceptional experience while driving performance.

Who We’re Looking For

We’re seeking someone with proven sales experience who:

• Is naturally outgoing and confident

• Knows how to build rapport and guide conversations toward a sale

• Has experience in retail, membership sales, hospitality, or commission-based roles

• Enjoys working toward goals and being rewarded for performance

• Is detail-oriented and thrives in a fast-paced environment

If you’ve successfully hit sales targets before, we want to talk to you.

Apply today — we move quickly!

Benefits

• Paid training

• 10% retail commission on top of hourly pay

• Paid Time Off

• Free massages

• Friends & Family discounts

• Employee discounts

• Dental and Vision insurance

• Beautiful, aesthetically inspiring work environment

• Positive, supportive team culture

• Snacks, coffee, and tea in the breakroom

Job Summary

The Experience Guide is responsible for delivering an exceptional guest experience while driving sales of enhancements, memberships, retail, and gift cards. This role ensures smooth daily operations of the boutique, maintains front desk standards, books appointments, promotes services, and handles guest transactions.

You’ll embody The NOW brand truths:

• Live in the NOW
  
  
• Kindness is Magic
  
  
• Care for Those Who Care for Others
  
  
• Authenticity Always
  
  

Key Responsibilities

• Deliver top-level service to guests and team members

• Warmly greet and check in guests

• Actively drive membership, enhancement, retail, and gift card sales

• Educate guests on services and products

• Accurately book, edit, and cancel appointments

• Open and close the boutique following SOPs

• Resolve guest concerns professionally

• Maintain reception and guest areas to brand standards

• Collaborate with leadership to improve performance and innovation

Requirements

• Sales and customer service experience required

• Strong communication and listening skills

• Comfortable recommending products and closing sales

• Positive, enthusiastic attitude

• Strong problem-solving abilities

• Team-oriented mindset

• Detail-focused and efficient

• Health and Wellness industry experience preferred

Why Join The NOW?

The NOW Massage is built on the belief that self-care is essential — not a luxury. That philosophy applies to both our guests and our team.

We are committed to creating a workplace rooted in:

• Presence

• Kindness

• Support

• Authentic communication