National Account Representative

Job Title: National Account RepresentativeJob Description

The National Account Representative manages customer-specific requests related to the inspection and service of fire protection systems, ensuring high levels of customer satisfaction while supporting revenue growth and profitability within the National Accounts department. This role operates in a fast-paced, high-volume environment and focuses on delivering exceptional customer service, accurate coordination of services, and consistent adherence to company guidelines, policies, and values.

Responsibilities

• Schedule inspection and service visits for customer sites, both on demand and at set frequencies, ensuring timely and accurate coordination.

• Perform thorough follow-up on outstanding work orders to confirm completion and resolve any issues or delays.

• Maintain strong working relationships with subcontractors and negotiate service rates as needed to support profitable operations.

• Provide primary phone coverage for assigned national accounts and assist with overflow calls to support the broader team.

• Serve as the main customer service contact for assigned accounts, addressing inquiries, issues, and requests promptly and professionally.

• Monitor and maintain profitable margins on work orders while balancing customer satisfaction and operational requirements.

• Accurately enter and update customer, service, and work order information in company systems and databases.

• Collaborate with internal teams, including billing associates and other representatives, to ensure seamless service delivery and account support.

• Cross-train to perform additional job functions as determined by the company to increase flexibility and team coverage.

• Consistently demonstrate regular and reliable attendance to support customers and team operations.

• Comply with all operating policies, procedures, plans, and programs, ensuring adherence to company standards and regulatory guidelines.

• Work effectively with minimal supervision while contributing positively to a team-oriented environment.

Essential Skills

• High School Diploma or GED is required.

• At least 3 years of experience in a customer service environment is required.

• Strong customer service skills with a demonstrated commitment to delivering excellent service are required.

• Ability and willingness to learn new systems and processes is required.

• Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint, is required.

• Excellent written and verbal communication skills are required.

• Ability to think strategically, make sound decisions, and produce accurate and timely results is required.

• Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment are required.

• Ability to follow up on tasks and assignments in a timely manner is required.

• Ability to perform basic business mathematical functions is required.

• Ability to build positive working relationships with multiple levels of employees and management is required.

• Demonstrated integrity, professionalism, and commitment to company values are required.

• Ability to work with minimal supervision while maintaining high performance standards is required.

• Ability to work effectively as part of a team is required.

• Experience in data entry and call center or high-volume call handling environments is required.

• Capability to comply with all operating policies, procedures, executed plans, and programs is required.

Additional Skills & Qualifications

• Experience managing multiple customer accounts in a service-oriented environment is preferred.

• Familiarity with scheduling service and inspection work orders is beneficial.

• Comfort working in a high-volume call setting with multiple priorities is advantageous.

• Demonstrated positive attitude and resilience in a fast-paced environment is highly valued.

• Ability to adapt to new responsibilities through cross-training and continuous learning is beneficial.

• Experience collaborating with subcontractors or external partners is an asset.

Work Environment

The role is based within a National Accounts department of approximately 25 or more employees, including account representatives and billing associates, with this team operating in a separate building from the main office. The position involves managing 3 to 4 assigned accounts, with a high volume of incoming and outgoing calls and frequent interaction with customers, internal teams, and subcontractors. The work relies heavily on computer-based systems, data entry, and the use of Microsoft Office applications to manage service schedules, work orders, and account information. The environment emphasizes long-term stability, low turnover, and a supportive culture where a newer leadership team has fostered improved retention and engagement. The role requires consistent, reliable attendance, professionalism, and adherence to company policies and procedures in a structured office setting.

Job Type & Location

This is a Contract to Hire position based out of Barberton, OH.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Barberton,OH.

Application Deadline

This position is anticipated to close on Jun 1, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io (%View email address on click.appcast.io) for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.