Customer Service Representative

Job Description

Customer Service Representative

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Location: Las Vegas, NV (On-site)

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Employment Type: Full-Time

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Shift Availability: (Swing, and Graveyard)

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StaffHire LLC is representing a premier client in Las Vegas currently seeking a disciplined and service-oriented Customer Service Representative. This role is designed for a professional who finds fulfillment in assisting others and possesses the resilience to thrive within a fast-paced environment. You will manage a high volume of customer interactions, playing a vital role in supporting users, resolving issues, and ensuring a positive customer experience throughout a 24/7 operation.

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Primary Responsibilities

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• Provide customer service to users via Live Chat, SMS messaging, email and telephone. Ensure detailed records are maintained for all customer contacts.
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• Typical shift volume: 150 Live Chats (up to 4 concurrent), 20-30 SMS messages, 20-30 telephone calls, and 40-50 emails.
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• Review customer accounts for possible fraudulent activity, and take appropriate action based on circumstances. Typical shift volume – varies.
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• Provide customer support to performers via email. Ensure detailed records are maintained for all performer contacts.
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• Understand and adhere to department policies, procedures, and escalation processes.
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• Maintain a high level of professionalism and respect with every interaction.
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• May be required to work on special projects as needs arise.
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Professional Qualifications

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• At least 1 year of experience in a call center, professional office, or high-volume service setting.
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• Proficient in clear, professional verbal and written English.
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• Demonstrated ability to manage multiple digital interfaces and tasks simultaneously without compromising quality.
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• Exceptional time-management skills and the ability to remain resourceful in a fast-paced environment.
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• Foundational proficiency in computer systems, internet navigation, and internal CRM tools.
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Employee Benefits

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StaffHire LLC ensures our candidates are supported by a comprehensive benefits package provided by our client:

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• Competitive base salary plus eligibility for profit-sharing programs.
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• Premium medical, dental, and vision insurance coverage.
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• 401(k) retirement plan with company matching contributions.
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• Accrued paid time off (PTO) and observed holidays.
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• Structured opportunities for internal promotion and career advancement.
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About StaffHire LLC

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StaffHire LLC is a professional staffing firm dedicated to connecting top-tier talent with industry leading organizations. We manage the recruitment process for our clients to ensure a seamless transition into a stable and rewarding professional environment.

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Please submit your resume through the LinkedIn application portal. In your application, please indicate your preferred availability for Swing, or Graveyard rotations.

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