Patient Services Coordinator {178242}

Job Description

Job Description

Patient Services Coordinator (Scheduler)

Location: Salem, VA (On-Site)

Job Type: Temporary

Schedule: Monday–Friday, 8:30 AM–5:00 PM (40 hours/week)

Pay Rate: $17.50/hour

Interview Required: Yes

Overview

Professionally greets and welcomes patients and their friends/family. Answers, screens, and directs incoming calls to appropriate personnel while relaying messages between patients and clinical staff. Provides strong front-office support and maintains a welcoming, organized environment.

Key Responsibilities

• Greet and welcome patients and visitors in a prompt, courteous, professional manner.
• Answer, screen, and direct incoming phone calls; take accurate messages and route appropriately.
• Check patients in and notify clinical staff of arrivals.
• Provide, collect, proof for completeness, and scan/file patient paperwork.
• Verify and update patient demographics and insurance information.
• Collect co-pays and balances; provide receipts.
• Schedule/reschedule appointments; document cancellations and missed appointments and notify appropriate staff.
• Schedule outside consults/procedures as ordered by the physician.
• Schedule CT and PET scans once insurance approval is obtained.
• Maintain reception/lobby area and ensure forms and office supplies are stocked.
• Maintain confidentiality and comply with HIPAA and applicable state/federal guidelines.
• Provide general administrative support as needed (scanning, filing, copying, typing forms/memos).

Qualifications

• High school diploma or equivalent (required).
• 18+ months of front medical office/receptionist experience with insurance forms and scheduling software (required).
• Proficiency with Microsoft Office (Outlook, Word, Excel) and general computer systems (required).
• Strong customer service, communication, and professional phone etiquette.
• Organized, detail-oriented, and able to multitask in a fast-paced environment.

Apply / Interested?

Contact Austin Faris:
Phone: View phone number on ziprecruiter.com