Medical Front Desk Receptionist
RHIZOME LLC
Job Description
Job Description
ABOUT THE ROLE
You are the first face our patients see and the first voice they hear. This role is about more than managing appointments — it is about making our patients feel welcome and safe from the moment they walk through the door or call us on the phone.
You will work closely with our clinical and operations team in a fast-paced but collaborative environment.
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WHAT YOU WILL DO
* Welcome patients warmly upon arrival and check them in through the EMR
* Answer incoming calls — triage and direct to the right team member
* Schedule, confirm, and reschedule patient appointments
* Confirm next-day appointments at end of each day
* Check out patients and confirm their next appointment before they leave
* Contact patients who are missing consent forms or photos on file
* Document all calls and patient messages in EMR
* Coordinate with the clinical team to ensure smooth patient flow throughout the day
* Support the team with any administrative tasks as needed
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WHAT WE ARE LOOKING FOR
✔️ Bilingual — fluent in English and Spanish (required)
✔️ Empathy — you genuinely care about elderly patients and treat them with patience and respect
✔️ Positive attitude — you bring good energy to the team and to every patient interaction
✔️ Strong communicator — clear, calm, and professional on the phone and in person
✔️ Organized — you can manage multiple tasks without dropping the ball
✔️ Team player — you support your colleagues and contribute to a healthy work environment
✔️ Available to start immediately
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NICE TO HAVE
* Experience with eClinicalWorks (eCW) or any EMR system
* Previous experience in a medical clinic or healthcare front desk role
* Familiarity with Medicare Advantage patients
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WHAT WE OFFER
* A supportive team that wants to see you grow
* A positive clinic environment where your work directly impacts patient care
* Opportunity to take on more responsibility as you develop in the role
* Stable, full-time position with immediate start
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