Clinical Support Specialist

Job Description

Job Description

Schedule: Full-time| Monday – Friday | 8:00 a.m. to 4:30 p.m.
Pay Range: $26.00/hr. to $29.50/hr. (non-exempt), based on experience, qualifications, and location.

Why You’ll Love Working at Vivie

• Competitive pay with employer-matched retirement and pay-on-demand
• Comprehensive health and wellbeing benefits
• Generous PTO and paid holidays
• Career growth with scholarships, training, and professional development
• Work-life benefits and modern technology that make your day easier

As a Clinical Support Specialist, you will support clinical operations by managing essential electronic health record workflows, ensuring regulatory readiness, assisting with care coordination tasks, and providing administrative support that strengthens communication and efficiency across the Home Health team. Your work ensures clinicians have what they need to deliver safe, accurate, and meaningful care every day.

As a Clinical Support Specialist, you will:

Support Clinical Documentation & Workflows

• Manage and process client occurrences—including abnormal vital signs, fall reports, infection logs, and key physician communications—within the electronic health record. Place, process, and reconcile orders to support accurate, timely documentation.

Assist with Patient Monitoring & Care

• Monitor hospitalized and skilled nursing facility (SNF) patients, providing timely updates to clinical teams regarding discharge readiness or resume-care needs to support seamless continuity of care.

Provide Clinical Team Admin Support

• Serve as the primary administrative partner to clinicians by assisting with EHR look-ups, supply ordering, and general workflow tasks that enhance efficiency and accuracy in care delivery.

Enhance Communication & Coordination Across Teams

• Assist with patient and facility inquiries, collaborate with internal departments, and support communication that promotes smooth operational flow and high-quality client experiences.

Maintain Compliance & Technology Competency

• Stay current with HER functionality, organizational policies, and CMS requirements – supporting regulatory readiness through accurate processing of face-to-face documentation and other compliance tasks.

Other Duties as Assigned

• The duties and responsibilities listed are representative of the nature and level of work assigned and are not necessarily all inclusive.

This job also requires:

• Licensed Practical Nurse (LPN) in State of Minnesota required.
• Prior experience in Home Health, Hospice, or healthcare administration strongly preferred.
• Proficiency with Homecare Homebase (HCHB) and/or other electronic health record systems.
• Excellent organization, prioritization, and follow-through skills.
• Strong verbal and written communication skills.
• Ability to solve problems and work efficiently in a fast-paced environment.
• Ability to pass state mandated background checks.
• Physical capability to perform essential job duties.
• Ability to read, write, and speak English to ensure effective communication.

Additional Details:

• Employment Type: Hourly, Non-Exempt
• Department: Administration
• Travel Requirements: None
• This role does not include supervisory responsibilities.