Senior Claims Examiner

Venbrook Claims is the claims business group of Venbrook Group, LLC, a holding company with subsidiaries engaged in retail broking, wholesale broking, programs, and claims services. Venbrook's team of experts and industry specialists partners with their clients to manage their risks, create security, promote growth, and add value by delivering best-in-class commercial property & casualty, employee benefits, and personal risk insurance products and programs. Venbrook Claims brings together decades of specialized expertise by integrating respected legacy claims brands, Carl Warren & Company, DMA Claims, and OneSource Claims Management. We offer competitive compensation and a comprehensive benefits package: 401k + employee match Medical, Dental, Vision, Life, and Disability Insurance Paid Time Off (PTO) Paid Holidays Paid Parental leave Paid Sick leave Work-life quality and flexibility Visit us at About the Role We are seeking a skilled Senior Claims Examiner, Public Entity to manage property damage and bodily injury claims for public entity clients from assignment through resolution. In this role, you will apply your expertise in litigated auto and general liability claims to deliver quality outcomes, exceptional client service, and sound claims management in accordance with ours and client guidelines. Responsibilities Manages communication with client employees and designated points of contact throughout the life of each assignment, from initial intake through final resolution. Proactively work claims to ensure file quality meets Claim Handling Guidelines, Best Practices, and client requirements. Proactively works files to ensure quality meets Claim Handling Guidelines, Best Practices, and client-specific requirements. Maintains a timely diary of claims and consistently achieves audit scores of 90% and above. Investigates claims, including field investigation where applicable, to gather facts and determine liability, coverage, and damages. Develops clear, focused strategies for claims resolution with file notes reflecting control, momentum, and sound judgment. Works effectively with partners, subcontractors, and vendors to achieve satisfactory results on both expense and indemnity costs. Manages litigation in coordination with assigned defense counsel, including setting strategy, reviewing invoices, and attending mediations or roundtables as needed. Prepares reports for clients and presents claims in roundtable settings or at formal claim reviews. Provides excellent customer service to internal and external stakeholders and maintains a high level of productivity measured against the age and complexity of the assigned caseload. Qualifications 3+ years of handling litigated auto and/or general liability property damage and bodily injury claims Proven ability to manage claims of moderate to high severity, including litigation oversight Strong knowledge of claims processes, procedures, and applicable insurance principles Excellent verbal and written communication skills with the ability to present clearly to clients and stakeholders Proficiency in claims management systems and Microsoft Office applications (Outlook, Word, Excel, PowerPoint) Strong analytical and problem-solving skills with demonstrated ability to exercise sound judgment Ability to read and interpret legal documents, coverage determinations, and medical records Capacity to manage a high-volume caseload in a fast-paced environment with competing priorities Some travel may be required for field investigation, depositions, mediations, or client meetings Required Skills Field investigation experience preferred Public entity experience is a plus College degree preferred; equivalent professional experience will be considered Insurance designation (e.g., AIC, AIM, ARM, CPCU) and insurance-related coursework are a plus Pay range and compensation package Salary up to $77,500 Equal Opportunity Statement We are committed to diversity and inclusivity. #J-18808-Ljbffr