[Remote] Senior Technical Product Manager

Job Description

Job Description

Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards.

Who We Are:

While headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid or remote capacity. Awarded as a "best place to work" company, our culture fosters team integrity, positive persistence, and continuous growth.

Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in Al and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to better serve our current customers and to expand into newer markets.

Convoso is looking for people who are excited about technology and innovation. We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture.

Most roles at Convoso function as "hybrid" with some opportunities for travel to in-person business events and company meetings. For remote positions, Convoso's U.S. hiring is open to candidates who are residents of the following states: AL, AZ, CA, CO, CT, FL, GA, IL, IN, KY, MA, MI, NC, NJ, NV, NY, OH, PA, SC, TX, UT, VA.

The Job:

We're seeking an experienced Senior Product Manager to lead our voice services and messaging portfolio. In this role, you'll drive the vision and strategy for our telecommunications based services, including DIDs (Direct Inward Dialing), Toll-Free Numbers, and International Numbering systems. As we enter the new era of Voice Communications (VCON), you'll spearhead innovation while ensuring our solutions remain customer-centric and aligned with market demands. This is an opportunity to join a dynamic, high-growth technology organization and shape the future of our telecommunications capabilities.

Responsibilities summary:

• Develop and execute the strategic vision for our telecommunications product suite, ensuring alignment with company objectives and revenue targets
• Lead the evolution of our voice services platform, including capacity planning, coverage expansion, and competitive rate optimization
• Drive innovation in Client numbering management solutions, focusing on scalability, efficiency, and market differentiation
• Spearhead the development and implementation of our Caller ID reputation management system
• Partner with engineering, sales, marketing, and operations teams to deliver robust telecommunications solutions that exceed customer expectations
• Monitor and adapt to regulatory changes in the telecommunications landscape, ensuring continued compliance and market leadership
• Establish disciples to monitor call flow and call quality metrics to identify potential areas for improvement
• Define and track key performance indicators (KPIs) to measure product success and guide strategic decisions

Who You Are:

• 5-10 years of product management experience, with substantial focus on telecommunications products
• 5+ years of telecommunications industry experience, preferably in Contact Center as a Service (CCaaS) platforms
• Advanced or expert knowledge of telecommunications infrastructure, including:
• DID management systems and processes
• Carrier Operations experience (sales or purchasing)
• Call quality monitoring, metrics and optimization
• VoIP protocols and technologies (SIP, RTP, QoS, and encryption)
• Outbound call routing, SIP trunking, call flow design, call forwarding, voicemail, auto-attendant, etc.
• Security measures for VoIP systems, including encryption, authentication, and access control
• Number porting and provisioning
• Caller ID reputation management
• Comprehensive understanding of telecommunications regulations and compliance requirements
• Proven success in driving product strategy and execution in fast-paced technology environments
• Outstanding analytical and problem-solving abilities, with experience translating complex technical challenges into actionable solutions
• Exceptional communication skills and ability to influence cross-functional stakeholders
• Bachelor's degree in relevant field; technical degree preferred, MBA is a plus.

Work Perks Worth The Hype:

• Competitive compensation package
• Stock options
• 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
• Affordable Vision plan and optional FSA
• PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
• Your birthday off
• 401k program with generous company match
• No cost Employee Assistance Program and Travel Assistance
• Monthly Gym membership reimbursement
• Monthly credits toward food & beverage
• Company Outings
• On and offsite team building events
• Paid training for departments
• Apple laptop (most roles)
• And a team of highly experienced and kind colleagues!
• HQ Office:
• Casual office environment & dress
• Daily catered lunches
• Fully stocked kitchen (Dietary restriction-friendly)
• Happy Hours
• On-site Car Wash
• Free Parking

Compensation:

The base salary range is: $155,000 - $180,000

The Base Pay Range for this position is based on the industry benchmark for position, function, level and the company's compensation strategies. However, final offers may vary from the amount listed based on geography, candidate experience and expertise, and other objective business. Convoso's compensation package also includes equity for all eligible U.S full time roles and exceptional benefits, including generous 401k match.

Your California Privacy Rights:

As a California resident who is an applicant to be an employee of Convoso, you have certain rights under California law with respect to information collected by Convoso in the course and scope of its evaluation of your application. The types of information Convoso collects and your rights with respect to that information are contained in Convoso's privacy policy, which you can review by going to -policy/.