Client Service II Representative- Print Production (1:00pm-10:00pm)

About the Role Advanced proficiency in site operations and procedures with ability to assign tasks to colleagues and manage responsibilities within the team. Responsibilities Promptly informs supervisor of potential problems or customer concerns. Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal. Strong focus on providing good customer service. Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded. Oversees workflow and job balance between staff and ensures tasks are completed within account SLA requirements. Responsible for communicating and training team in changes to workflow or procedure. Oversees and manages daily and monthly records on service activity. Effectively communicates with the client and staff. Where appropriate, may serve as main point of contact to the client for daily activity and participate in client meetings on account activity. Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location. Attends cross-functional trainings to ensure ability to provide coverage when short‑staffed. Site responsibility and location of coverage may change based on client and/or division needs. Copy/Print Production/Copy Center Responsible for prompt and accurate reproduction of all print requests. Reviews electronic file for print readiness, prints documents, punches, binds, assembles, sorts, laminates and performs pre‑delivery quality control check. Receives, logs, delivers and tracks all activity for reporting purposes. Responds to customer requests. Performs routine upkeep and basic maintenance of equipment. Records and tracks customer inquiries and fulfillment of requests. Performs daily convenience care functions as needed. About You: The Skills & Expertise You Bring Please note: this is a customer‑facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. In accordance with applicable law, we are providing the anticipated rate for this role: $17.20 - $23.37 hourly. This position is a second shift position, scheduled from 1:00 p.m. to 10:00 p.m. Qualifications HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience. Good computer skills/technical knowledge. Ability to lift up to 50lbs. Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties. Ability to work OT as needed. May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary). Prior experience in a customer service environment. Ability to multitask and prioritize in order to meet deadlines. Good customer service and communication skills. Ability to work with minimal supervision. Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises. Benefits Employee referral bonus Employee discounts Dress for Your Day attire program (casual is welcome, based on your job function) Volunteer opportunities to give back to our local community Swag! A Canon welcome kit and official merch you can’t get anywhere else EEO & Accommodation Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Canon is proud to be an equal opportunity/affirmative action employer. Minority/Female/Individuals with Disabilities/Veteran. We value the diversity of our workforce and knowledge of our people. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identification, national origin, disability, genetic information or protected veteran status, or any other characteristic protected by law. Canon is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation in order to complete an employment application, or during the application process, please e‑mail us at View email address on click.appcast.io. Workstyle Description Full‑Time On Site - This position requires full‑time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days. Location US-NY-New York Position Type Full‑Time #J-18808-Ljbffr