Supply Coordinator 3

Job Title

Customer Service Supervisor

Job Description

Customer Service

Communicates effectively with customers

Responds to customer issues and/or concerns

Perform routine quality/service rounds to units

Pays attention to detail that assures patients, visitors and employees have a quality experience in our facility

Demonstrates commitment to achieving superior customer satisfaction through quality of work, communication, problem solving, initiative, flexibility and adaptability and attitude

Greets customers in a friendly manner

Works well with others by recognizing the value of our diverse workforce and remains open to new view points, ideas and talents

Understands the importance of a positive attitude and recognizes that our customers have a sense of urgency

Supervision

Consistently demonstrates the ability to assess a situation, consider alternatives and choose the appropriate course of action. Shows good judgment through complete knowledge

Inventory Logistics/Materials Management

Responsible for assessing inventory workflow and throughput and implement change when necessary

Analyze and review inventory reports routinely to identify trends and department area needs

Ensures each area of Materials Management complies with supply chain and industry standards. Oversee capital asset tagging process

Oversees the recall of supplies when special warnings have been issued by Manufacturer or Risk Management

Oversees annual inventory of hospital supplies

Observes and adheres to all departmental and hospital policies and procedures, and follows all safety, quality and infection control standards

Attends FMOL and hospital meetings as required

Oversees incoming request for the dispensation of supplies and equipment in an effort to ensure information accuracy and proper assessment of nursing unit needs

Selects, trains, orients and assigns departmental staff members in manner that ensures efficient operations and complies with relevant regulations governing the employment process

Implements and monitors departmental work schedules and duty assignments and oversees departmental staffing levels

Implements a perpetual inventory control systems, establishes minimum and maximum unit for each stock item and reorders when necessary in an effort to ensure prudent departmental and hospital management

Recommends stocking levels to hospital department management for supplies located in their respective departments

Ensures proper levels of equipment are available in the hospital for the care of patients within our organization

Assists in recommending, developing and coordinating the implementation of policies and procedures for all FMOL subsidiaries and reviews the utilization and application of those procedures

Assist staff in resolving supply shortages in an effort to prevent patient care issues

Audit transactions and processes within the Materials Management department to ensure proper management of hospital assets

Oversees the performance of cycle counts to ensure accurate on-hand quantities

Oversees the performance of stock rotation to prevent product expiration

Oversees the process that product request are accurately picked, received and delivered to the correct location

Other Duties as Assigned

Completes assigned projects

Active involvement and oversight of performance improvement initiatives

Qualifications

6 years related experience (Bachelors degree qualifies as 4 years experience)

High School Diploma

About Us

FMOL Health is a leading health care innovator in Louisiana and Mississippi. We bring together outstanding clinicians, the most advanced technology and leading research to ensure that our patients receive the highest quality and safest care possible. This commitment is grounded in a history that is more than 100 years old, but reflected today by our strategic vision of transforming healthcare through superior performance and excellent patient care. In the last fiscal year, FMOL Health had: 1,747 Licensed Beds 65,322 Discharges 44,592 OR Procedures 10,827 Full Time Employees 331,360 Inpatient Days 1,915 Active Medical Staff 229,296 Emergency Visits As a nonprofit, mission-focused Catholic healthcare ministry, we give special attention to our citizens who are most in need. During the most recent fiscal year, we provided more than $39 million in unreimbursed care and community support to the underprivileged. Our health system is one of the largest in Louisiana, with hospitals, clinics and physicians located throughout Louisiana and in Mississippi. In fact, we provide care to almost half of Louisiana's citizens, and serve in Mississippi's largest metropolitan area. Because of our size and the partnerships we have with other local organizations, we are able to pool our resources and share cost and service efficiencies and learn from each other, thereby accelerating our ability to improve care and solve challenges. Since our founding in Monroe, Louisiana in 1911, we have been blessed by the guidance of the Franciscan Sisters. Through their guidance and steadfast example, we have committed to assure that we perpetuate their healing ministry for another hundred years. It is a noble purpose we strive to fulfill every day. Headquartered in Baton Rouge, Louisiana, we serve patients across Louisiana and Mississippi through a network of hospitals, clinics, physicians, elderly housing and integrated information system. Our health system has partnered with the State of Louisiana as it transforms its healthcare delivery system. The partnership includes inpatient acute care and primary care delivery in Baton Rouge and Bogalusa. Following in the footsteps of our founders, the Franciscan Missionaries of Our Lady, our team members and physicians are called to provide high quality care and compassion to all people, especially those most in need. As we look to the future of our healthcare ministry, we chart our course by "going where we are called."