Relationship Banker Business Specialist - Ballantyne

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers. We work together daily to foster an inclusive workplace culture where all employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Relationship Banker Business Specialist within PNC's retail banking organization, you will be based in Charlotte, NC at the Ballantyne Branch. PNC is an in‑office company that fosters a collaborative and supportive culture where employees can thrive. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Responsibilities Acquire and expand share of wallet for consumer and business banking opportunities with sales revenue under $2M. Achieve business results through leadership and productive collaboration with ecosystem partners. Generate proactive leads and schedule appointments inside and outside of branch. Deliver a differentiated client experience from acquisition through onboarding and servicing. Manage proactive lead generation and referral generation by leveraging knowledge of bank products and services. Grow Business Banking relationships under $2M in sales revenue. Translate client information from multiple sources into actionable sales strategies and tactics. Generate quality referrals to ecosystem partners. Leverage tools and protocols to maximize business results. Develop ecosystem leadership inside and outside the branch as a COI. Identify and introduce the most suitable team or resource to meet client needs. Hold partners accountable for routine updates and referral follow‑up. Differentiate client experience through advanced conversation skills and hospitality management. Provide tailored solutions aligned with clients’ holistic needs including deposits, lending, cash management, payments, and investing. Address client problems courteously and with urgency, escalating when necessary. Advocate for clients and prospects across product, support, operations or other departments within PNC. Collaborate with branch team to identify consumer and business banking opportunities and create referrals. Work closely with the Branch Manager and Business Banker to follow up on independent opportunities to expand share of wallet with client. Create client loyalty and grow client share of wallet through a differentiated client experience. Conduct lobby engagement activities to connect with clients and position PNC products. Educate clients on financial transaction options using technology and resources. Apply product and procedural knowledge to identify, mitigate and solve customer problems to drive loyalty. Manage risk by adhering to policies and procedures and exercising sound judgment within limits. Identify and avoid potential losses with heightened scrutiny. Participate in branch daily operations, ensuring efficient and accurate completion. Qualifications Accountability Banking product knowledge Client loyalty and customer experience (CX) Customer service skills Identifying opportunities Leveraging technology Proactive sales competencies Business acumen Customer experience management Digital awareness Effective communication Managing multiple priorities Matrix management Prospecting and selling Understanding customer needs Work experience: Education: Bachelor’s degree (or equivalent combination of education, certification and experience). Certifications/Licenses: None required. Background check required per Consumer Financial Protection Bureau regulations. Benefits Medical/prescription drug coverage with Health Savings Account option Dental and vision coverage Employee and spouse/child life insurance Short‑term and long‑term disability protection 401(k) with PNC match; pension and stock purchase plans Dependent care reimbursement account; backup child/elder care Adoption, surrogacy, and doula reimbursement Educational assistance, including select fully‑paid programs Robust wellness program with financial incentives Paid time off: maternity and parental leave; up to 11 paid holidays; 9 occasional absence days; 15–25 vacation days per year based on career level and years of service Disability Accommodations Statement Applicants requiring an accommodation should contact View email address on click.appcast.io with “accommodation request” in the subject line, including name, job ID, and preferred contact method. For phone assistance, call View phone number on click.appcast.io and say “Workday.” All information will be kept confidential and used only to provide needed reasonable accommodations. Equal Employment Opportunity PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position is subject to the requirements of Section19 of the Federal Deposit Insurance Act, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008, and/or the Financial Industry Regulatory Authority. California residents are covered by the California Consumer Privacy Act. #J-18808-Ljbffr PNC Financial Services Group, Inc.