Public Safety Communications Manager

Job Title: Public Safety Communications Manager Location: Georgia Gwinnett College Regular/Temporary: Regular Full/Part Time: Full-Time Job ID: 304231 About Us Since our founding in 2005, Georgia Gwinnett College (GGC) has been dedicated to providing an exceptional educational experience to our students. At GGC, we believe that our students' success is our success, and we are committed to creating a culture that supports and uplifts them throughout their academic journey. As a member of our faculty or staff, you will become part of a dedicated and passionate community of educators and professionals. Together, we work towards a common goal of empowering our students to achieve their full potential, both academically and personally. We take pride in our student body, which represents a multitude of backgrounds, perspectives, and experiences. Whether you are involved in teaching or providing essential services, your contribution will make a significant impact on the lives of our students and the broader community. In addition to our commitment to student success, we also value the well-being and professional growth of our employees. We offer a comprehensive benefits package, designed to support the needs of our faculty and staff. From competitive compensation to health and wellness programs, and professional development opportunities to work-life balance initiatives, we strive to create an environment where everyone can thrive and feel valued. Located in the thriving community of Gwinnett County, GGC offers a rich cultural and social landscape that enhances the overall college experience. Our backdrop is a beautiful, modern 260-acre campus located just 30 miles northeast of downtown Atlanta. Our students and employees benefit from the close proximity to various local amenities, including shopping, dining, entertainment, and outdoor recreational opportunities. This vibrant community serves as an extension of our campus, providing a stimulating environment for personal and professional growth. Join GGC and become part of a dynamic team that plays a pivotal role in shaping the lives and celebrating the achievements of our students. Together, let's make a positive impact and empower the next generation of leaders. Job Summary Under general supervision of the Director ¿ Communications & Professional Standards, manages operations, staffing, training, quality assurance, administrative coordination, and operational readiness of the Department of Public Safety Communications Center. Supervises full-time and part-time Communications Officers and ensures emergency and non-emergency communications support for police operations, emergency management, fire and life-safety response, campus security systems and the College community. This working manager maintains proficiency in Communications Officer functions and provides operational coverage as needed. The position coordinates administrative functions, including scheduling, records maintenance, purchasing, financial tracking, vendor coordination, reporting, compliance documentation and related operational support functions. The Communications Manager supports key policy, procedures, training standards, emergency communications protocols, and performance measures established by the Director and Public Safety leadership. This position is designated as Campus Security Authority (CSA) and is responsible for reporting crimes and other incidents to the Clery Act Compliance Officer for inclusion in the Annual Campus Security Report in accordance with the Federal Clery Act and GGC policy. Responsibilities Communications Center Operations - Manages day-to-day operations of the Public Safety Communications Center and maintains operational readiness. Coordinates emergency and non-emergency communications supporting police, emergency management, Facilities, Environmental Health and Safety, and other campus responders. Maintains proficiency in Communications Officer duties and provides call-taking, radio, camera-monitoring, emergency-notification, and related operational coverage when required. Coordinates communications continuity during emergencies, special events, staffing shortages, equipment failures, and other disruptions. Coordinates operational interfaces with the Lawrenceville Police Department and other partner communications centers. Personnel Supervision, Scheduling & Development - Provides direct day-to-day supervision of full-time and part-time Communications Officers. Coordinates schedules, shift assignments, leave coverage, overtime, and staffing adjustments within delegated authority. Assigns work, establishes daily priorities, monitors attendance and readiness and provides coaching and corrective instruction. Participates in recruitment, interviewing, onboarding, performance evaluation, training and employee development. Maintains training and certification records and coordinates initial, continuing, and remedial training. Emergency Communications, Security Monitoring & Notifications - Coordinates police radio, emergency telephone, and campus-specific communications during routine and critical incidents. Coordinates Communications Center monitoring of security cameras, access-control alarms and other assigned public safety systems. Ensures appropriate escalation of suspicious, criminal, safety, fire, life-safety, or emergency conditions. Supports emergency notification, severe weather monitoring, fire response, evacuations, active threat response, hazardous materials incidents, utility failures, and Emergency Operations Center activities. Supports Incident Command System operations and after-action reviews when assigned. Quality Assurance & Performance Management - Conducts routine quality reviews of communications records, call documentation, radio procedures, logs, emergency notifications and related operational documentation. Identifies recurring deficiencies and coordinates coaching, corrective action, or training. Tracks key performance indicators and prepares monthly and quarterly operational reports for the Director. Recommends changes to procedures, staffing, training, technology or workflow based on performance data and operational experience. Administrative, Financial & Procurement Support - Prepares correspondence, reports, spreadsheets, schedules, memoranda, meeting materials, and operational documentation. Maintains Communications Center files, records, contact lists, call‑out lists and operational reference materials. Assists with development and monitoring of the Communications Center operating budget and tracks expenditures. Prepares and tracks purchase requisitions, invoices, purchasing documentation, routine reconciliations and vendor service requests. Maintains equipment and inventory records and coordinates repairs, maintenance, warranties, supplies and vendor activities. Policy, Compliance & Professional Standards Support - Implements Communications Center policies, procedures, and SOPs established by the Director and Public Safety leadership. Assists with drafting and revising Communications Center procedures and maintains current operational manuals. Supports Clery‑related documentation, accreditation, audits, records retention, training documentation and professional standards activities. Maintains confidentiality of criminal justice, personnel, student, medical, security and other sensitive information. General Duties - Coordinates with Public Safety command staff, Emergency Management, Facilities, EHS, IT, Student Affairs and external emergency‑response partners. Participates in emergency exercises, special‑event planning, operational testing and communications‑system upgrades. May be required to work evenings, nights, weekends, holidays, extended hours or report during emergencies. Performs other related duties as assigned. Required Qualifications 2 Year / Associate Degree Equivalent experience can be considered in lieu of education. Four to five years of relevant experience in emergency communications, public safety communications, dispatch, law enforcement support, emergency management, administrative operations or other related field. One year of supervisory experience (people/program/operational) Demonstrated experience coordinating multiple operational and administrative responsibilities. Experience using computer‑based communications, records, scheduling or administrative systems. Preferred Qualifications 4 Year / Bachelor's Degree in Criminal justice, emergency management, public administration, business administration, communications or a related field. Experience in a higher education public safety environment or public safety communications center. Previous supervisory or lead‑worker experience. Experience with CAD, public safety radio, security camera, access‑control or emergency‑notification systems. Experience with purchasing, procurement, financial tracking, vendor coordination and records management. Experience developing or delivering employee training and conducting quality assurance reviews. Familiarity with Clery Act requirements and higher education emergency‑management practices. FEMA/NIMS IC​S‑100, IC​S‑200, IS‑700 and IS‑800, or ability to complete within a designated period after appointment. Proposed Salary 45,300 - 56,600 Salary offer will be dependent on candidate's experience and qualifications, internal equity considerations, budget availability and salary administration guidelines. Knowledge, Skills, & Abilities Knowledge of principles and practices of public safety and emergency communications operations, emergency and non‑emergency call taking, police radio procedures, dispatch coordination and communications‑center continuity. Knowledge of emergency response procedures, Incident Command System principles, severe weather monitoring, emergency notification, fire and life‑safety communications, and security camera monitoring. Knowledge of supervisory principles including scheduling, work assignment, coaching, employee development, performance documentation, quality assurance and conflict resolution. Knowledge of administrative office practices, records management, purchasing, procurement, financial tracking, inventory control and vendor coordination. Knowledge of confidentiality, information‑security, records‑retention, Clery‑related documentation and compliance requirements applicable to a public safety environment. Skill in supervising, coaching, motivating and developing full‑time and part‑time employees. Skill in organizing a multi‑function communications operation, establishing priorities, maintaining coverage and managing competing demands. Skill in exercising sound judgment and maintaining composure during emergencies, high‑stress incidents, system failures and rapidly changing conditions. Skill in communicating clearly and professionally by radio, telephone, email, written correspondence, reports, briefings and face‑to‑face interaction. Skill in preparing accurate schedules, reports, spreadsheets, purchasing documentation, financial tracking records, memoranda, SOPs and operational summaries. Skill in reviewing communications records, identifying trends or deficiencies, providing constructive feedback and implementing quality improvements. Skill in coordinating activities across Public Safety, campus departments, vendors, and external emergency response agencies. Skill in Microsoft Office applications and the ability to learn and operate CAD, radio, camera, emergency notification, records, scheduling and other Public Safety systems. Ability to maintain strict confidentiality and appropriately handle criminal justice, personnel, student, medical, security and other sensitive information. Ability to interpret and implement policies, procedures, laws, regulations, and established operational protocols. Ability to recognize matters requiring escalation to the Director or command staff and to provide clear operational direction within delegated authority. Ability to evaluate employee performance, coordinate training, document coaching and support progressive professional development. Ability to track expenditures, maintain accurate financial and procurement documentation, coordinate vendors and meet established deadlines. Ability to develop, track, analyze and report operational performance measures and recommend improvements based on data and experience. Ability to establish and maintain effective working relationships with students, faculty, staff, police officers, emergency responders, supervisors, vendors and external partners. Ability to work nontraditional hours and respond to campus during significant emergencies or operational needs. USG Core Values The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at Conditions of Employment Hiring is contingent upon eligibility to work in the United States and proof of eligibility will be contemporaneously required upon acceptance of an employment offer. Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Gwinnett College (GGC). Eligibility of employment is determined by GGC in its sole discretion, and includes but is not limited to confirmation of credentials and employment history reflected in your application materials; and, if applicable, a satisfactory credit check. Applicants may be subject to a pre‑employment drug test. Offers are subject to the applicable federal laws, state laws, statutes, rules and regulations of this institution, and to the bylaws and policies of the Board of Regents (BOR) of the University System of Georgia (USG), which is available for your inspection. Equal Employment Opportunity Georgia Gwinnett College is an equal employment, equal access, and equal opportunity employer. It is the policy of Georgia Gwinnett College to recruit, hire, train, and promote persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, ADEA, ADA, E.O. 11246 and Rev. Proc. 75-50). For individuals requiring disability‑related accommodations for participation in any event including the application, interview process, or to obtain print materials in an alternative format, please contact HR at View phone number on click.appcast.io or email View email address on click.appcast.io. Background Check Position of Trust + Education Other Information Due to the volume of applications, applicants may not receive a reply from the College unless an applicant is selected for an interview. Review of applications will continue until positions are filled. Georgia is an open records state. #J-18808-Ljbffr