People Operations Coordinator

Job Description

Job Description

PayIt is a fast-growing GovTech company on a mission to modernize how residents interact and transact with government, improving the customer experience and helping our client agencies more efficiently and effectively achieve their missions. Our easy-to-implement platform consolidates government services and payments into one connected experience and enables our clients to drive resident trust, collect revenue quickly, and redeploy their staff to more important challenges. This innovative approach to government service delivery has garnered significant recognition in both the public and private sectors, including our inclusion in the GovTech 100 every year since 2017. PayIt solutions cover services including hunting and fishing licensing, DMV, courts, property tax, utilities, tolling, and more.

Our culture welcomes people who exhibit what we call "PayIt DNA": High integrity, drive, grit, high aptitude, and team orientation. We are collaborative and passionate about the work we do to improve the lives of our government clients and the end users they serve. We have ambitious scaling goals, and we look for team members who are ready to roll up their sleeves, solve problems, and find new opportunities to win with our clients. And we have a lot of fun together.

As a People Operations Coordinator, you will be integral to our small but mighty People Team. You will interact with various organizational stakeholders, deliver world-class service to our workforce, and ensure a positive candidate and employee experience. 

You will play a crucial role in ensuring that all of our employees have the best possible experience working here. You will work closely with our People Operations team, focusing on the day-to-day execution of various operations and tasks ranging from data entry to process creation. You'll be involved in onboarding, organizational updates, and supporting our distributed workforce. 

This role is a hybrid position based out of Kansas City. This position is ideal for someone eager to grow their human resources and talent management career.

What You'll Be Doing:

General Support:

• Serve as the people point of contact for day-to-day people questions and general employee conversations. Support employee inquiries on policy and process matters throughout their employee lifecycle.
• Provide operational support and maintain accurate employee data and files across all systems in accordance with state and federal laws
• Provide administrative support to PayIt's people processes, including but not limited to new hire onboarding, benefits administration, performance management, offboarding, payroll, compensation, reporting, tax compliance, and workplace experience 
• Document people process changes as needed and continually evolve the people and talent tech stack (HRIS, ATS, Team Communications)
• Building out people process workflows at PayIt to continuously improve our business effectiveness. Leverage automation and AI tools (i.e. Claude, Gemini, and GPT) to streamline processes.
• Administer benefits, including open enrollment, 401(k), and leave management
• Support People and Business leaders in performance org design and management 
• Maintain a high level of confidentiality and discretion in the handling of sensitive information

Program Management:

• Support planning and coordination of PayIt culture events, both virtual and in-person
• Continuously improve processes and programs that improve the employee lifecycle
• Improve the lightweight systems, documentation, and tooling that keep People operations running smoothly
• Manage initiatives like our wellness budget by planning activities, tracking expenses, and evaluating vendors

Talent Operations:

• Support talent and recruiting operations
• Manage job postings across platforms and keep our employer branding strong across our talent channels

What You'll Need:

• 2-3 years of experience, with a preference for experience in a high-growth-phase organization
• A Bachelor's degree in Organizational Psychology, Human Resources, Business, or Communications 
• Strong organizational skills, attention to detail, and the ability to juggle multiple priorities
• Excellent communication skills and familiarity with tools like Google Suite, Slack, and Generative AI tools 
• You Could Be a Great Fit If You
• Are detail-oriented, especially when it comes to data quality
• Investigate problems to determine root causes and define robust solutions
• Work independently, managing multiple tasks and deadlines effectively
• Are an excellent communicator, both verbally and in writing
• Are team-oriented, with a collaborative approach to solving problems
• Recognize that Sensitive/confidential information must be handled compliantly
• Have experience with the use of HRIS and ATS systems 

Bonus Points For:

• Experience working in a SaaS company
• Strong data skills and/or experience building AI solutions 
• Previous experience in recruiting or talent acquisition
• Social media content creation experience

This Role May Not Be a Fit If:

• You're uncomfortable with ambiguity: You prefer well-defined assignments.
• You prefer to work on a narrow scope, a single project, or tasks at one time
• You enjoy repetitive work 

Annual Salary Range:

$55,000—$80,000 USD

Why Work For Us:

• Our mission matters. Your work will make life better for our government agency clients and the millions of residents they serve.
• You'll do some of the best work of your career here. We tackle complex challenges that are interesting to solve, and you'll grow a ton working at PayIt 
• People are our most important resource. Everyone has a voice. Collaboration is our default setting. And we have fun together.
• We #payitforward with our corporate volunteer program, serving the communities where we work and live.
• Competitive salaries, excellent benefits, flexible working arrangements, and all the resources you will need to do your best work.

What We Care About:

We hire high-aptitude, high-integrity people who are great communicators and want to be part of a growing team.

A Note About AI at PayIt
We love AI. We use it every day and encourage our team to find creative, effective ways to put it to work. If you join PayIt, you'll bring the same enthusiasm for exploring how AI can amplify impact, productivity, and innovation. During the interview process, though, we want to hear from you , not a model. Our goal is to understand how you actually think, solve problems, and communicate, so we ask that your live conversations and assessment responses be your own work.

Commitment to Equal Opportunity

PayIt is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. 

PayIt is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an email to the People Operations Team and let us know the nature of your request and your contact information.

NOTE: U.S. Citizens and all those authorized to work for any employer in the U.S. are encouraged to apply. We are unable to provide sponsorship in the United States at this time. PayIt participates in E-Verify. To learn more, click here . Canadian Citizens and those authorized to work in Canada without sponsorship are also encouraged to apply.

To all recruitment agencies: PayIt does not accept agency resumes. Please do not forward resumes to our careers' alias, PayIt employees or any other company location. PayIt is not responsible for any fees related to unsolicited resumes.

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Within the parameters of this position, ensure the confidentiality, integrity, and availability, and exercise due care of, company, client, and citizen data that is stored, processed, and transmitted by and for PayIt, as outlined in PayIt's Business Code of Conduct and Information Security Policies.