Tolling Technician

Tolling Technician

The Tolling Technician is responsible for the performance, maintenance, and support of toll collection and Intelligent Transportation Systems (ITS) infrastructure, ensuring high availability and accuracy of toll operations. This exempt-level position includes both field and office duties such as equipment diagnostics, configuration, system reporting, vendor coordination, and process improvement initiatives. The Technician serves as a subject matter expert and works independently or collaboratively to ensure seamless tolling operations.

Field Responsibilities:

• Install, configure, and maintain tolling equipment including AVI/AVC systems, cameras, sensors, readers, and communication devices.
• Perform scheduled preventive maintenance and emergency repairs of field components.
• Troubleshoot hardware, software, and communications issues on-site.
• Conduct field inspections, calibrate detection equipment, and validate lane accuracy.
• Document fieldwork and maintain equipment inventory.

Office & Administrative Responsibilities:

• System Monitoring & Analytics:
  • Analyze toll system performance data, identify anomalies, and recommend corrective actions.
  • Generate reports on device uptime, maintenance trends, toll transaction quality, and system health.
  • Monitor alarms and logs from network management systems (e.g., SCADA, SNMP, CMS).
• Documentation & Reporting:
  • Maintain detailed service logs, system schematics, and technical documentation.
  • Develop SOPs for routine maintenance, troubleshooting procedures, and safety protocols.
  • Create incident reports, track resolution timelines, and update configuration records.
• Vendor & Team Coordination:
  • Coordinate with OEMs, contractors, and integrators on technical issues, firmware upgrades, and project implementation.
  • Review contractor submittals and verify compliance with technical specifications.
  • Act as a liaison between field operations and engineering or IT departments.
• Asset & Work Order Management:
  • Use CMMS or service management platforms (e.g., Maximo, Lucity, or in-house tools) to track work orders, equipment lifecycle, and spare parts inventory.
  • Support procurement processes by providing technical specifications for replacement parts and tools.
• Compliance & Auditing:
  • Ensure all tolling systems comply with agency, state, and federal regulations.
  • Participate in system audits and provide documentation support.
• Process Improvement:
  • Identify opportunities for improving system reliability and reducing maintenance costs.
  • Participate in design reviews, pilot programs, and proof-of-concept testing for new tolling technologies.

Working Conditions:

• Ability to work in an office environment, as well as on-site at tolling installation locations, which may involve occasional travel.
• Comfortable with fieldwork, site inspections, and interacting with construction teams.
• Must be willing to work in varied environments, including extreme weather conditions or challenging terrain.
• May involve working at heights (e.g., on tolling equipment gantries), requiring proper safety equipment and protocols.
• On-call availability for emergency troubleshooting or after-hours support may be required.
• May require heavy lifting and working with heavy equipment (e.g., antennas, cables, server racks).
• Maintain equipment and tool inventory and manage the RMA process.

Preferred Skills and Experience:

• Associate degree or higher in electronics, electrical engineering, ITS technology, or related field.
• 3+ years of experience in tolling system operations, maintenance, or ITS integration.
• Experience in both field and office/technical support environments.

Technical Skills:

• Proficient in ITS and tolling components such as LPR cameras, laser sensors, DSRC readers, and inductive loops.
• Skilled in system diagnostics, root cause analysis, and equipment calibration.
• Familiarity with IT/networking principles, including TCP/IP, VPNs, switches, and serial communications.
• Ability to interpret technical manuals, blueprints, and wiring diagrams.

Preferred Certifications:

• IMSA ITS Level II or equivalent
• OSHA 30-Hour
• CompTIA Network+, Cisco CCNA (a plus)
• Manufacturer training (TransCore, Kapsch, Q-Free, etc.)

• Strong communication and interpersonal skills.
• Experience with electronics/computers/networking.
• Experience with Linux systems
• Excellent computer skills (MS PROJECT, EXCEL, WORD, etc.)

Compliance Requirements:

• Must pass a pre-employment criminal background check.
• Must pass a pre-employment Drug and Alcohol Test
• Must demonstrate eligibility to work in U.S.
• Possession of a valid driver's license is a requirement for this job.