Server

Position: Dining Room Server

Department: Dining

Reports To: Dining Services Director

FLSA: Non-Exempt

Job Summary: As a Dining Server, you will make a difference in one of our residents' favorite moments; their fine dine experience! Our menu is rich in options and carefully selected by our chefs, a perfect pairing for your outstanding customer service skills in the dining room.

Duties and Responsibilities:

o Greeting and seating Residents

o Communicating any food allergy or special nutrition needs to kitchen staff

o Providing attentive service to diners, like refilling drinks as needed and checking their needs during meals

o Promptly addressing any customer service issues and referring to management if and when necessary

o Performing cleaning duties, such as at the service station, around the kitchen and in the dining area

Working Conditions:

o Exposure to chemicals and cleaning solvents.

o Work within multiple work environments and unsanitary conditions.

o Exposure to illnesses and frailties of tenants.

o Subject to frequent interruptions and changes in priorities as urgent needs arise that require immediate attention.

o Works among tenants, family members, visitors, and staff in a variety of situations.

Personal Characteristics and Skills

o Must be able to cope with the mental and emotional stress of the position.

o Must be caring and compassionate in dealing with residents as well as staff.

o Must be able to relate and work with ill, disabled, elderly, emotionally upset, and, at times, hostile people within the facility.

o Must possess the ability to communicate with all levels of management, employees and outside contacts.

o Possess the ability to make independent decisions when circumstances warrant such action.

o Possess the ability to deal tactfully with personnel, residents, family members, visitors, government agencies and the general public.

o Possess leadership ability and the willingness to work harmoniously with and supervise professional staff.

o Willingness to work beyond normal working hours and in other positions temporarily when