Safety Monitor (Patient Observer) Per Diem

Site: Wentworth-Douglass Hospital

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary
A Patient Safety Monitor is a caregiver who provides patients in need of supervision with companionship and care. Patient Safety Monitors provide a compassionate substitute for restraints, seclusion rooms and other measures to deal with challenging patients.


Under the supervision of clinical staff, patient sitters position themselves in their assigned patient's room to maintain constant visual observation of the patient If the patient has any worries or concerns about how they're feeling, or if their symptoms are worsening, patient sitters listen to these problems and relay them to the appropriate nurse so that further action can be taken if necessary. The role provides care in a manner that soothes patients, observes for changes in their condition, and summons nursing staff where necessary. It is important that patient sitters desist from performing unauthorized duties.

Qualifications

ESSENTIAL FUNCTIONS:

1. Observes 1:1 patient watches for any behavior that could indicate potential problems for patient or staff.

a. Remains alert at all times while on duty, ensuring supervision of patient at all times.
b. Observes room for safe environment for behavioral health patients, visitors & staff.
c. Monitors overall safety of patient.
d. Immediately reports any changes in patient behavior to clinical staff / RN in charge of the Patient.
e. Provides patients with emotional support.
f. Alerts nursing staff when patients need help.

2. Management of Information

a. Handles sensitive, private information with a high level of discretion, maintaining confidentiality of patient information.
b. Make immediate decisions, in emergent response situations, while maintaining composure.
c. Maintains routine patient watch logs.
d. Communicates effectively at various social levels.

Qualifications - External

Experience Minimum Required
3+ mos in a customer service related position with proven, effective communication skills at various social levels

Education Minimum Required
HS Diploma or equivalent

Special Skills Minimum Required

• Outstanding communication, listening and observation skills.
• Ability to work well together with others.
• Professional appearance and proficient personal hygiene.
• Calm, confident manner.
• Undeterred by distressed or combative patients.
• Ability to make immediate decisions, while maintaining composure, in emergency response situations

Additional Job Details (if applicable)

Additional Job Description

Remote Type

Onsite

Work Location

789 Central Avenue

Scheduled Weekly Hours

0

Employee Type

Per Diem

Work Shift

Rotating (United States of America)

Pay Range
$17.71 - $22.76/Hourly

Grade
2

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1810 Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.