Order Entry Clerk

Job Description

Job Description

We are looking for an Order Entry Clerk to support customer order operations in Fort Worth, Texas. This Long-term Contract position focuses on entering and managing orders accurately, assisting with customer and sales-related requests, and helping maintain smooth day-to-day service levels. The ideal candidate brings strong data entry skills, a customer-focused approach, and the ability to handle a steady workflow with accuracy and consistency.

Responsibilities:
• Enter and process a high volume of sales orders with careful attention to accuracy, completeness, and established procedures.
• Review incoming order information to confirm pricing, quantities, shipping terms, and customer-specific instructions before submission.
• Manage a variety of transaction types, including standard purchase orders, bill-only activity, transfers, drop-ship requests, samples, returns, and credits.
• Monitor bill-only documentation, ensure timely entry, and follow up on missing purchase order details to support prompt billing.
• Assist customers, sales representatives, and regional sales team members by addressing order-related requests and providing dependable administrative support.
• Communicate updates on order progress, exceptions, and required corrections to both internal partners and external contacts in a clear and accurate manner.
• Investigate order discrepancies, resolve routine issues, and escalate more complex concerns when additional review is needed.
• Apply company guidelines for pricing, order minimums, freight terms, and approvals to help ensure compliant and consistent processing.
• Contribute to service quality by identifying recurring errors or inefficiencies and sharing suggestions that improve workflow accuracy.
• Maintain organized records and uphold documentation standards to support data integrity and day-to-day operational efficiency.• High school diploma required; additional college coursework in business or a related field is preferred.
• At least 2 years of experience in customer service, order processing, or a similar administrative support environment.
• Strong data entry skills with the ability to work accurately in a fast-paced, high-volume setting.
• Proven attention to detail when reviewing orders, pricing, shipping information, and supporting documentation.
• Effective verbal and written communication skills for working with customers and internal teams.
• Ability to manage multiple priorities, stay organized, and meet daily deadlines consistently.
• Experience handling customer inquiries and resolving issues with professionalism and sound judgment.