Faculty Information Services Specialist (FIS)

Overview

Tufts Technology Services (TTS) is Tufts' trusted leader in technology partnership, support, and enablement, delivering solutions in service of the university’s mission. TTS works closely with school and central division partners to meet the technology needs of the Tufts community across our three campuses and throughout our global networks. Our holistic understanding of the Tufts landscape, our dedicated multidisciplinary team, and our 24x7 IT Service Desk position TTS to provide practical solutions to current challenges and creative, sustainable new approaches as technologies and university priorities evolve.

We are a community of problem-solvers, innovators, and stewards of trust who take pride in building technology foundations that are reliable, secure, and designed for the future. We bring together technology expertise across academic, clinical, infrastructure, operations, research, and student domains, applying our knowledge of digital transformation and effective user experiences. Guided by our core values of innovation, integrity, collaboration, optimism, supporting success, and community-centered service, we’re not just maintaining technology—we’re shaping how it enables discovery, connection, and impact across the university and beyond.

What You'll Do

The Tufts Faculty Information System (FIS) collates and manages research information from Tufts systems and external data sources. FIS enables faculty and delegates to maintain profiles, supports numerous reporting processes, and is integrated with faculty web pages for Tufts schools and departments.

The Faculty Information Services Specialist will provide operational, technical, and project coordination for faculty information management and reporting, and for the broader FIS ecosystem including the institutional Data Repository. This position is responsible for interpreting technical and business requirements, investigating complex issues, developing and evaluating possible solutions, and coordinating work across both technical and functional teams. The successful incumbent will independently assess operational and technical issues, determine appropriate courses of action within established policies and practices, and make recommendations based on their analysis of system behavior, data quality, reporting requirements, and stakeholder needs. This role will enable Tufts to scale its research information services, improve data quality, enhance faculty experience, and support institutional reporting needs. This is a two-year limited-term appointment with possibility of extension.

Systems and integrations

• Maintain knowledge of FIS and repository data structures and pathways.
• Monitor custom integrations from and to Tufts systems and web properties, collaborating with TTS teams to troubleshoot and modify data feeds.
• Review system changes, vendor notices, application upgrades, and service interruptions to evaluate their potential effect on users, integrations, and dependent systems.
• Contribute to solutions design for new and updated data exchange processes.
• Contribute to release and change management associated with application version upgrades. Monitor service downtime and changes involving integrated systems.

Reporting and analytics

• Design and deliver FIS and repository data exports, custom reports, dashboards (SQL-based) and monitor reports based on institutional requirements.
• Analyze user requests and business needs to determine appropriate reporting, data, or technical solutions.
• Assess data-quality concerns and determine appropriate methods for identifying, documenting, and helping remediate incomplete or inaccurate faculty and research information.
• Consult with users to leverage the FIS reporting hub and repository reports.
• Configure utility reports for monitoring FIS and repository data quality and system status.
• Assist FIS team with annual faculty activity reporting and associated review processes.

Service

• Investigate incidents and technical problems, identifying likely causes, determining when issues can be resolved directly, and deciding when escalation or coordination with other TTS teams or vendors is necessary.
• Provide guidance to users of FIS and repository reporting solutions, and TTS website teams reliant on FIS data.
• Assist to ensure accuracy and completeness of faculty profile data and associated research information.
• Prepare and maintain user guides, FAQs, and knowledge base articles.

Project Coordination

• Work closely with the Sr. FIS Program Manager in planning and execution of strategic initiatives.
• Provide FIS project coordination across University stakeholder groups.
• Participate in multi-year project planning, multi-year service planning, and contribute recommendations based on system insights.
• Maintain technical documentation, Jira boards, and other project records.

Successful TTS staff are known for effectively applied expertise, continuous learning, thoughtful attention to detail, timely and appropriately calibrated follow-up, proactive and constructive problem solving, openness to new approaches, and for building effective partnerships and trust within TTS, across the university, and (where relevant) with external partners. All TTS staff are expected to follow departmental shared administrative practices, including effective planning and communication around time off, attending required TTS and university trainings, and developing professional goals as part of the PDP planning process. TTS staff are also responsible for working in ways that align with the TTS vision statement and for being aware of and following individual group and department-wide shared practices.

What We're Looking For

Basic Requirements:
Knowledge and experience typically acquired by:

• Bachelor's Degree in computer science, information science, or a related field.
• 3+ years of relevant experience managing the daily operations of computer systems, providing technical guidance and support to users, and developing reports and dashboards.
• Proficiency in SQL, enabling the design and implementation of complex reporting solutions and data visualizations.
• Sound judgment in the handling of sensitive or confidential information and data, including adherence to security requirements and access controls.
• Ability to balance competing requests, deadlines, and dependencies across multiple university stakeholders while determining appropriate follow-up and next steps.
• Ability to assist in the identification and analysis of business needs, and to support the development of solutions to improve operational efficiency.
• Demonstrated ability to work across multiple business and IT departments.
• Appropriate management of sensitive and confidential data, maintaining security and access controls.

Preferred Qualifications:

• Familiarity with research information management systems such as Pure, Symplectic Elements or similar, repository platforms (Samvera, TIND, Figshare etc.), and/or library information systems.
• Higher education sector, specifically faculty and research-related information.

Pay Range

Minimum $74,000.00, Midpoint $92,500.00, Maximum $111,000.00

Salary is based on related experience, expertise, and internal equity; generally, new hires can expect pay between the minimum and midpoint of the range.