Usher

Usher | Part-Time | CFG Bank Arena

An Usher is a vital member of the arena staff as they are involved in direct contact with the public, providing an exceptional level of world-class customer service. As a representative of CFG Bank Arena, a friendly greeting attached to a smiling face goes a long way in helping our guests enjoy their visit. An usher provides top-notch customer service while interacting with every guest. Our ushers are essential in creating a safe and memorable experience for all guests at CFG Bank Arena. This position is ideal for candidates who want to immerse themselves in an exciting live entertainment environment and create lasting experiences and memories.

This role pays an hourly rate of $18.50

Benefits for part-time roles: 401(k) savings plan, 401(k) matching.

This position will remain open until November 6, 2026.

CFG Bank Arena is a 14,000+ seat, reimagined world-class concert and entertainment venue. A premier destination for fans and artists, CFG Bank Arena showcases over $250MM+ in renovations, including modernized, state-of-the-art acoustics, superior suites and exclusive club levels, premium contemporary seating, reimagined concourses, upscale culinary experiences in food & beverage selections, and more! Located in the heart of Baltimore, the iconic landmark offers guests the ultimate entertainment experience the moment they step foot through its doors. Rich in history, uniting fans with memories old and new, CFG Bank Arena hosts 105+ shows annually, including the hottest artists on the planet. A cornerstone of the City of Baltimore, committed to the community, and redeveloped in the heart of Baltimore. A new era of live entertainment has arrived in Baltimore with the highly anticipated and reimagined CFG Bank Arena.

4th Highest Grossing Venue in NORTH AMERICA - Billboard Magazine Dec 2025

11th Highest Grossing Venue WORLDWIDE - Billboard Magazine Dec 2025

Responsibilities

• Provide consistent, world-class customer service throughout all arena spaces, proactively welcoming guests, answering questions, and thanking guests for attending.
• Identify opportunities to create memorable experiences for guests
• Perform thorough ticket checks and scans to ensure valid access into ticketed areas, providing directions to seats, concessions, restrooms, and other arena areas.
• Respond to and/or escalate guest complaints, concerns, and compliments.
• Assist guests with reasonable requests for accommodations, including but not limited to wheelchair escort services.
• Assist with crowd management and seating discrepancies while maintaining clear portals, aisles, and access paths for guests, staff, and emergency services.
• Reports any suspicious activity to supervisors and/or management.
• Monitor assigned areas for guest or building issues.
• Have knowledge of arena layout, emergency exit, policies, and regulations while understanding, retaining, and communicating safety and security measures
• Perform other duties and responsibilities as assigned
• Frequent bending; lifting; exposure to multiple external elements; extensive walking through the building, including walking steps; exposure to loud noises; and standing for long periods of time.
• Adhere to all OVG Policies.

Qualifications

• Previous experience in a customer service-based industry is preferred
• Previous experience within a sports, entertainment, or related field is preferred
• 70% event availability commitment. Event requirements are subject to change with notice
• Must be able to work a flexible schedule, inclusive of weekends, nights, and holidays as required.
• Demonstrated ability to follow instructions and work in a fast-paced environment
• Must have strong verbal and written communication skills.
• Ability to handle stressful situations
• Extensive time spent with moderate to loud noises and exposure to flashing lights
• Fluctuating temperatures to include hot and cold conditionsexternal and internal facility exposure
• Frequent bending, standing for long periods of time and walking of the building, including climbing stairs
• Arrive at work in an appropriately furnished uniform, refrain from cellphone use in public spaces while on post, and remain on post until dismissed or relieved.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.