Service Delivery Center, Third Party Risk Management Delivery, Staff Consultant

Service Delivery Center, Third Party Risk Management Delivery, Staff Consultant Location: Charlotte Other locations: Primary Location Only Location: Charlotte At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The Opportunity EY's Third Party Risk Management (TPRM) practice helps organizations improve and operate third-party risk programs through program transformation, technology enablement, risk intelligence, assessments and managed services. As a TPRM Technology Delivery Staff in the EY Service Delivery Center (SDC) in Charlotte, you will be a hands‑on member of client delivery teams supporting the deployment, configuration, testing and ongoing operation of TPRM technology solutions. This role is designed for an early-career professional who wants to build experience at the intersection of TPRM, technology, artificial intelligence (AI), and data. Working under the direction of experienced team members, you will help translate business requirements into configured workflows, questionnaires, control content, reports and integrations across platforms such as ProcessUnity, ServiceNow, Aravo or comparable solutions. You will also support data analysis, external risk intelligence, user support and selected TPRM operational activities. Your key responsibilities Support the implementation, configuration and ongoing administration of client TPRM technology platforms under the guidance of senior team members. Assist with translating documented business and functional requirements into configurable workflows, questionnaires, risk‑scoring logic, control frameworks, notifications, user roles, dashboards and reports. Configure and maintain platform components supporting key TPRM processes, including third‑party onboarding, inherent risk, due diligence, risk assessments, ongoing monitoring, issue management, remediation and offboarding. Support system testing activities by developing test scenarios, executing test scripts, documenting results, logging defects and validating corrections before deployment. Assist with data preparation, cleansing, mapping, migration and validation to support platform implementations, enhancements and ongoing operations. Support integrations of external risk intelligence and other data sources, monitor data feeds and help investigate data‑quality or processing exceptions. Develop and maintain vendor‑level and portfolio‑level dashboards, metrics and reports that provide stakeholders with timely risk and operational insights. Provide day‑to‑day user support, triage platform questions and defects, document issues clearly, and coordinate resolution with functional and technical team members. Create and maintain system documentation, configuration workbooks, procedures, job aids, release notes, training materials and other delivery artifacts. Participate in requirements workshops, status meetings and solution demonstrations; capture decisions, actions and follow‑up items accurately. Use the designated TPRM AI enabler and other approved AI tools to support requirements analysis, configuration documentation, testing, data analysis, reporting and quality checks, while validating outputs and following applicable EY and client requirements. Apply foundational knowledge of TPRM domains and relevant risk expectations to help confirm that configured solutions support the intended business process and governance requirements. Perform selected TPRM operational activities, including assessment or evidence‑review support, when needed to understand processes, validate solutions or meet engagement requirements. Complete assigned deliverables on time, raise questions and risks promptly, incorporate review feedback and contribute to continuous improvement across client engagements. Skills and attributes for success Foundational knowledge of the TPRM lifecycle, including due diligence, inherent risk, assessments, ongoing monitoring, issue management and remediation. Interest and aptitude in configuring, testing and supporting enterprise technology platforms and data‑driven workflows. Ability to understand documented business requirements and translate them into clearly defined system or process tasks with guidance. Strong analytical and problem‑solving skills, with attention to data quality, configuration accuracy and detail. Comfort working with structured data, spreadsheets, reports, dashboards and basic data‑mapping concepts. Effective written and verbal communication skills, including the ability to document issues and explain work clearly to team members and client stakeholders. Collaboration and relationship‑building skills across risk, operations, technology and delivery teams. Curiosity, learning agility and willingness to develop proficiency in new TPRM platforms, automation capabilities, external data sources and AI‑enabled tools. Ability to manage assigned tasks and competing deadlines in a fast‑paced, team‑based delivery environment. Good judgment in following established procedures, validating work and escalating questions or issues when appropriate. To qualify for the role, you should have: A bachelor's degree or equivalent relevant work experience. A minimum of 1 to 3 years of relevant experience in TPRM, governance, risk and compliance, information security, technology implementation, business analysis, data analysis or a related field. Experience supporting technology platforms, system implementations, workflow configuration, testing, reporting, data management or operational risk processes. Proficiency with Microsoft Office tools, particularly Excel, PowerPoint, Word, Outlook and Teams. Availability to work from the EY Service Delivery Center in Charlotte, North Carolina, consistent with role and business requirements. Flexibility to support client teams operating across multiple time zones and to travel occasionally when engagement needs are required. Ideally, you'll also have: A degree in information systems, cybersecurity, computer science, data analytics, business, risk management, supply chain management, engineering or a related discipline. Exposure to TPRM or governance, risk and compliance platforms such as ProcessUnity, ServiceNow, Aravo, Archer or comparable solutions. Experience with requirements documentation, workflow design, user acceptance testing, defect management, data migration or platform administration. Experience developing reports or dashboards using Excel, Power BI or comparable tools; familiarity with SQL, APIs or low‑code automation is beneficial. Familiarity with external risk intelligence providers or data integrations used in third‑party monitoring. Familiarity with common risk and control frameworks, standards or regulatory expectations, such as NIST, ISO 27001, GDPR, OCC guidance or comparable requirements. Experience using generative AI or other AI‑enabled tools in a professional or academic setting, including prompt development, output validation and responsible human review. A relevant foundational certification or credential, such as ServiceNow, TPRM Platforms, CRISC, CTPRP, CTPRA, CISA or a comparable credential. What we look for We are looking for a technically capable, dependable and collaborative professional who takes ownership of delivery, builds trust with clients and teammates, and balances speed with quality. The successful candidate will be comfortable moving between detailed assessment work and broader engagement coordination, using data and approved technology to improve outcomes while maintaining sound professional judgment. What working at EY offers At EY, you will have opportunities to build deep TPRM delivery experience, learn from multidisciplinary teams, expand your technical and client-service capabilities, and contribute to the continued growth and innovation of our managed services practice. You will receive coaching, feedback and on‑the‑job development while working with colleagues focused on quality, collaboration and delivering value for clients. About EY EY exists to build a better working world, helping to create long‑term value for clients, people and society and build trust in the capital markets. Our teams use data, technology and diverse perspectives to ask better questions and deliver insights that help organizations navigate change. What we offer you At EY, we harness our collective strength to empower you to shape your future with confidence through professional growth, personal fulfillment and an inclusive culture. Learn more at ey.com/us/careers . The salary range for this job is: New York City, Boston, and Washington DC Metro Areas, Washington State, and Southern California offices – $44,600 to $82,800 Bay Area California offices – $46,500 to $86,400 All other offices locations in the US, including Sacramento – $37,200 to $76,000 Individual salaries within these ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. At EY, our values set the foundation for how we work and the behaviors we expect of our people. Any misrepresentation or falsification of information or lack of integrity at any point in the recruiting process may result in withdrawal of your candidacy, revocation of an offer or immediate termination of employment. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in the capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi‑disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. All in to shape the future with confidence. #J-18808-Ljbffr EY