Patient Services Associate - Middletown, CT (On-Site) - Bilingual Required (Spanish/English) Full Time - $21.00/hr

Patient Experience Coordinator

Provide exceptional customer service to all patients, visitors and callers. Oversee the safe, efficient, and comfortable atmosphere of the reception area. Greet patients and other visitors to the agency and assist them as appropriate. Review schedules to ensure accuracy and fill appointment opportunities. Schedule and reschedule appointments in accordance with CHC scheduling guidelines. Collect, verify, update and document patient demographics, insurance information and forms. Review and complete Telephone encounters (TEs) timely and accurately. Reconcile patient visits daily. Verify active insurance coverage and status and keep information updated. Collect patient payments, balances and copays. Assist patients with payment plans/sliding fee applications, and ensure applications are up-to-date. Complete end of day reporting and ensure records balance. Answer, screen, and direct incoming telephone calls and document as needed in electronic health record (EHR) system, per CHC guidelines. Ensure forms are completed and accurate, including assisting patients in completing forms, and scan into EHR per CHC Indexing protocols. Consistently ensure and maintain patient confidentiality. Escalate concerns to site leads/Operations Manager and offer suggestions for improvement. Support Operations Manager in monitoring inventory of supplies for the office. Meet and exceed assigned individual and departmental goals. Other duties and projects as assigned.

Associates degree, medical office or medical assistant degree required. Bilingual skills, Spanish speaking, required. Exceptional customer service skills. Excellent verbal and written communication skills. Proven ability to multitask. Problem solving and critical thinking skills. Excellent organizational skills. Healthcare experience in Medical, Dental, or Behavioral Health preferred. Experience with Microsoft Power Point, Excel, Word, preferred.

Schedules vary, based on current needs of the site. 1 Saturday shift per month is required. Minimal physical effort. Must be able to operate computer and telephone continuously. Regular regional travel as necessary.