Telecom Engineer

To enhance customer experience in a remote environment, the full-time contract-to-hire Telecom Engineer will support, maintain, and optimize the Five9 contact center platform while designing call flows and collaborating with cross-functional teams. Key responsibilities Support and optimize the Five9 contact center platform in a production environment Design and improve call flows, routing logic, and overall call center workflows Troubleshoot and resolve issues related to voice, call routing, and integrations Required qualifications Strong hands-on experience with the Five9 contact center platform Expertise with Session Border Controllers (SBC), preferably AudioCodes Deep understanding of enterprise call center design and operational standards Experience supporting large-scale call center environments (500+ agents preferred) Strong knowledge of telecom architecture, VoIP, and call routing technologies