Operations Specialist II

Operations Specialist II

The Operations Specialist II is responsible for managing and optimizing complex freight forwarding operations across AIT Worldwide Logistics' global network. Oversees end-to-end shipment execution across air, ocean, and ground transportation, ensuring efficient, cost-effective, and customer-focused logistics solutions. Handles high-value and complex shipments, proactively identifies and resolves operational issues, mitigates risks, and ensures compliance with international trade regulations. Serves as a key advisor to customers and internal teams, translating customer requirements into customized logistics solutions that support AIT's consultative, customer-first approach while driving operational excellence.

End-to-End Shipment Execution: Manage international and domestic shipments across air, ocean, and ground modes from booking through final delivery. Coordinate routing, carrier selection, and scheduling to ensure on-time, cost-effective delivery. Oversee documentation including bills of lading, customs paperwork, invoices, and shipping instructions.

Customer & Account Management: Serve as a primary point of contact for assigned accounts, ensuring a high level of service and responsiveness. Proactively communicate shipment status, resolve delays, and manage exceptions. Build strong client relationships and identify opportunities to expand service offerings.

Carrier & Vendor Coordination: Negotiate rates and capacity with carriers, airlines, trucking providers, and other logistics partners. Maintain strong vendor relationships to support service reliability and cost optimization. Monitor carrier performance and enforce service-level agreements.

Compliance & Regulatory Oversight: Ensure adherence to international trade regulations, customs requirements, and company policies. Support audits, documentation accuracy, and risk mitigation related to import/export activity. Stay current on evolving logistics regulations and best practices.

Operational Excellence & Problem Solving: Analyze shipment data, KPIs, and operational metrics to identify improvement opportunities. Troubleshoot service failures, resolve escalations, and implement corrective actions. Drive continuous improvement initiatives aligned with AIT's high-performance culture.

Leadership & Collaboration: Partner cross-functionally with pricing, sales, customs brokerage, warehousing, and finance teams. Contribute to process improvements, SOP development, and operational training.

Qualifications: Education • High School Diploma or GED with 6 years of work experience in relevant field (required) or • Bachelor's Degree in Logistics, Supply Chain, Business, or related field (preferred) Experience • 3+ years of experience in freight forwarding, logistics, or transportation operations (required) • 2+ years work experience with import/export documentation and customs compliance (preferred) Knowledge, Skills, and Abilities • Strong understanding of multimodal transportation (air, ocean, ground) and global shipping processes Medium • Proficiency with logistics systems, ERP/TMS platforms, and Microsoft Office • Work experience in a global 3PL or freight forwarding environment • Knowledge of specialized verticals (e.g., life sciences, high-tech, automotive) • Ability to have problem-solving and decision-making skills • Must be able to communication and cross-functional collaboration clearly • Must have strong organizational and multitasking capabilities in a fast-paced environment • Must have customer-centric mindset and shows strong relationship management skills • Licenses and Certifications • - IATA (preferred) • - FIATA (preferred) • - APICS (preferred)