Field Systems Administrator Desktop Support

Field Systems Admin - Desktop Support Orange County Full-Time/Remote/On-Site PLEASE DO NOT APPLY if you do not live within travel distance of the named geographic area. We are looking for a motivated and hands-on Field Systems Administrator to join our team. This role is a great fit for someone with a managed service provider (MSP) background who thrives in a fast-paced, client-facing environment. You will be working directly at client sites as needed, resolving end-user issues, maintaining systems and network infrastructure, and serving as the face of IT support for our customers. This is not a purely remote or help-desk position — you must be comfortable driving to client locations, working independently, and handling a wide variety of technical situations with professionalism and confidence. Company vehicle will be provided. Responsibilities: Desktop & End-User Support • Provide hands-on desktop, laptop, and peripheral support for Windows and macOS environments • Troubleshoot hardware failures, OS issues, application errors, and user account problems • Perform workstation imaging, setup, and deployment for new hires and replacements • Manage and resolve tickets through a PSA/ticketing system (e.g., Autotask) • Assist with Office 365 / Microsoft 365 administration, including email, Teams, and OneDrive • Support printers, scanners, AV equipment, and other office peripherals Networking & Connectivity • Troubleshoot basic to mid-level network issues, including LAN/WAN connectivity problems • Configure and support wireless access points, Wi-Fi controllers, and client-side Wi-Fi issues • Assist with VLAN configuration, switch port troubleshooting, and cable patching • Support VPN clients and basic remote access configurations • Work with firewalls and routers (Meraki, Ubiquiti, SonicWall, Fortinet) at a configuration/troubleshooting level • Document network layouts and perform basic site surveys when needed Systems & Server Administration • Assist with 365 Intune/ MDM device management and deployments • Help maintain and monitor client environments using RMM dashboards • Escalate complex server or infrastructure issues to senior engineers as appropriate Client-Facing & Administrative • Communicate clearly and professionally with end-users and client stakeholders • Document work completed, configurations, and issues in the ticketing system accurately • Travel to client sites as scheduled — 50–80% of working hours will be spent in the field • Participate in on-call rotation as needed for after-hours support Qualifications: Required • 1–4 years of IT experience, with at least 1 year working at a Managed Service Provider (MSP) • Strong desktop and end-user support skills across Windows 10/11 and macOS • Working knowledge of TCP/IP networking, DNS, DHCP, and basic routing concepts • Experience troubleshooting Wi-Fi issues — signal, authentication, SSID config, AP reboots • Familiarity with Active Directory user management and Group Policy basics • Experience using a PSA/ticketing system and an RMM platform • Ability to work independently in the field with minimal supervision • Valid driver's license and reliable transportation • Strong verbal communication and customer service skills Nice to Have • CompTIA A+, Network+, or Security+ certification • Microsoft 365 Fundamentals (MS-900) or MD-102 certification • Experience with Meraki, Ubiquiti UniFi, SonicWall, or Fortinet products • Familiarity with Azure AD / Entra ID and Intune MDM • Experience with Datto, Veeam, or similar backup platforms • Basic scripting knowledge (PowerShell or Bash) for automation tasks Work Environment • 50–80% field work at client sites (local and regional). Mileage reimbursed per company policy • Remaining time spent working remotely from home. • Physical requirements: able to lift up to 35 lbs, work in server rooms, under desks, and in wiring closets • Occasional after-hours or weekend work for scheduled maintenance windows Compensation: $60,000 yearly DOE

• Desktop & End-User Support • Provide hands-on desktop, laptop, and peripheral support for Windows and macOS environments • Troubleshoot hardware failures, OS issues, application errors, and user account problems • Perform workstation imaging, setup, and deployment for new hires and replacements • Manage and resolve tickets through a PSA/ticketing system (e.g., Autotask) • Assist with Office 365 / Microsoft 365 administration, including email, Teams, and OneDrive • Support printers, scanners, AV equipment, and other office peripheralsNetworking & Connectivity • Troubleshoot basic to mid-level network issues, including LAN/WAN connectivity problems • Configure and support wireless access points, Wi-Fi controllers, and client-side Wi-Fi issues • Assist with VLAN configuration, switch port troubleshooting, and cable patching • Support VPN clients and basic remote access configurations • Work with firewalls and routers (Meraki, Ubiquiti, SonicWall, Fortinet) at a configuration/troubleshooting level • Document network layouts and perform basic site surveys when neededSystems & Server Administration • Assist with 365 Intune/ MDM device management and deployments • Help maintain and monitor client environments using RMM dashboards • Escalate complex server or infrastructure issues to senior engineers as appropriateClient-Facing & Administrative • Communicate clearly and professionally with end-users and client stakeholders • Document work completed, configurations, and issues in the ticketing system accurately • Travel to client sites as scheduled — 50–80% of working hours will be spent in the field • Participate in on-call rotation as needed for after-hours support

Compensation:
$60,000 per year