Community Manager

Summary Be the voice customers hear when they reach out on social, in DMs, and in reviews. You'll build relationships, answer questions, and bring real customer insight back to the team. $25,000–$42,000/year (based on ~20 to 25 hours/week). About the Role The way we respond to customers shapes whether they trust us. As Community Manager, you'll handle inbound conversation across Instagram, TikTok, Facebook, Reddit, and our review platforms, and feed what you hear back to brand, product, and customer service. What You'll Do Respond to comments, DMs, and tags across our social channels Moderate community spaces and flag concerns to the right internal owner Surface common questions, complaints, and product feedback in weekly recaps Identify and engage with brand advocates, UGC creators, and superfans Partner with the Brand Manager and Copywriter on tone, responses, and community campaigns Help us spot product, content, and customer service opportunities before they become bigger issues What We're Looking For 2+ years managing community or social for a consumer brand A warm, patient, on-brand writing style; you handle hard messages with care Familiarity with social management tools (Sprout, Dash Hudson, Sprinklr, or similar) Comfort with light reporting and weekly summaries Experience with sensitive or personal-topic categories is a plus First name required * Last name required * Email required * We\'ll reply here — double-check it\'s right. Phone (optional) About you Location preference required * Years of relevant experience required * Right to work required * Helps us route your application to the right reviewer. LinkedIn profile URL required * Resume URL required * Paste a public URL — Google Drive, Dropbox, personal site, or your LinkedIn profile if your full work history is there. We open every link. For design, engineering, and creative roles. Skip if not applicable. Why this role Tell us about the fit required * The strongest applications name specific work and a specific reason. 2–4 paragraphs is plenty. How did you hear about us? By submitting, you agree we may contact you about your application and store your details for future hiring outreach. #J-18808-Ljbffr