Seasonal Brand Ambassador (Bal Harbour)

Diptyque is a creator of evocative perfumes, scented skincare products, and decorative objects, founded in Saint Germain, Paris in 1961. The Brand Ambassador will acquire, cultivate, and maintain client relationships through deep product knowledge, personal engagement, and luxury service. Responsibilities Enhance the client experience: Greets and welcomes clients throughout all areas of the store Connects with clients in a genuine and meaningful way Provides clients advice and knowledge they may not have realized they needed Makes every client interaction a personal and seamless experience Exhibits behaviors that support client satisfaction goal (KPI) Boost sales through omni channel and out‑of‑home base selling Educates self and client on merchandise, events, promotions, policy and services Demonstrates expert styling and brand knowledge Recommends merchandise based on expert product knowledge and client preferences Graciously takes returns and offers options based on client’s needs Proactive in identifying and recommending merchandise across all channels Utilizes selling tools and store technology to sell across all channels effectively Promotes benefits of the AYS program Achieves personal sales and boutique KPI goals Cultivate and grow client base: Acquires and builds client base through forming relationships with new clients and maintaining or increasing spend of existing clients Strategizes own business and is self‑motivated; takes initiative to increase productivity through out‑of‑home base selling and strong client relationships Utilizes digital tools to connect with clients, serve their needs, and follow up as necessary Proactively uses mobile devices and selling technology to communicate with clients and expand business Champion operational excellence: Assists in operational tasks such as maintaining selling floor, back‑of‑house, stocking, health and safety, visual merchandising, and returns to other departments Follows and implements company policies and procedures Completes daily opening/closing checklists Contribute to team success: Partners with others to provide the best client experience Actively creates a positive work environment through teamwork and collaboration Maintains positive working relationships throughout the company Completes any other tasks assigned by a manager Requirements Minimum of 3 years of sales experience in the luxury retail industry; beauty experience is a plus Proven ability to drive positive customer experiences that build loyalty and deliver measurable results Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook) Industry awareness and strong business acumen Strong verbal and written communication and excellent organizational skills Passion for the beauty and fragrance industry Flexibility to work a retail schedule, including evenings, weekends, and holidays Compensation & Benefits Salary will be determined based on relevant skills, experience, and geographic region Base salary plus bonus potential, competitive benefits, and other perks may be included in the total compensation package Equal Opportunity Employer Diptyque Paris is committed to fostering an inclusive and diverse workplace where all employees are valued and respected. We believe in the power of collective momentum, ensuring every team member is treated equitably and given equal opportunities to grow and thrive. We do not tolerate discrimination of any kind and strive to create an environment where everyone can contribute to their fullest potential. #J-18808-Ljbffr