IT/Communication Technician

Job Description

Job Description

Benefits/Perks

• Competitive Compensation based on experience
• Career Growth Opportunities
• Exciting fast past career where everyday is different

Job Summary

We are seeking a knowledgeable IT Technician to join our team.  We provide various services to a wide variety of industries.  As the IT Technician, you will be responsible for ensuring our customers computer systems, networks, phone systems, camera systems and equipment are operating at peak performance. As a managed services company you will be asked to handle IT support requests and assist customers with their technology needs. Your role is vital to the smooth operation of our customers systems.  The ideal candidate has strong technical background as well as excellent customer service and communication skills.  We are a growing business that requires its employees to be dynamic and have the ability to multitask.  

Responsibilities 

• Maintain computer hardware in working order
• Set up customers workstations (computers, printers, routers, etc)
• Install and configure software
• Train customers in best practices in technology and how to use software and equipment
• Assess security risks and ensure the security of networks and computer systems are maintained
• Monitor customer networks to ensure optimum performance
• Provide quick and effective assistance with information technology systems
  • Systems may include phone systems, camera systems and network equipment
• Help customers remotely and in person with systems configuration, troubleshooting, and maintenance
• Listen attentively to customers’ questions and concerns and offer optimal solutions
• Prioritize customer satisfaction in all communications, directing unresolved issues to next-level personnel
• Work with other IT Support and IT management to provide customers with superior service
• Inform customers about new and upgraded IT products and services
• Walk customers step-by-step through problem-solving process.
• Setup new computers, connect computers to domain, setup users in Active Directory and Microsoft 365 online
• Some overnight travel may be required but is not the norm
• Other duties may be assigned

Qualifications

• Previous experience as an IT Technician or an IT Certification is preferred
• Strong troubleshooting and analytical skills
• Ability to work well as part of a team
• Strong written and verbal communication skills
• Understanding of data privacy and security 
• A drivers license is required