Studio Fitting Specialist

Overview Position Summary reporting to the Sales and Service Manager, a STUDIO Fitting Specialist is responsible for engaging with every customer to provide world‑class service, building lasting relationships that encourage repeat business. Key duties include achieving KPIs such as sales targets, sales per hour, and booking percentages, while proactively growing the client base and maintaining a fully booked schedule. Key Responsibilities Engage with each customer and offer world‑class service by leveraging PGATSS Service behaviors. Build lasting relationships that keep the customer coming back. Meet or exceed sales targets, sales per hour and high booking percentage. Proactively grow client base by attracting new customers and maintaining full schedule. Maintain knowledge of front‑end operations such as returns, exchanges, gift cards, lesson redemptions, loyalty programs, discounts, promotions, coupons. Assist in keeping the studio area visually appealing and merchandise standards at a premiere level. Maintain studio equipment and supplies operational, ensuring clean and professional presentation. Keep in‑depth knowledge of various golf clubs and explain features, benefits and differences to customers. Accurately enter custom club orders with precise specifications. Execute proper customer fittings per PGA TOUR Superstore trained techniques using technology such as Trackman, Sam Putt Lab, USchedule, and Microsoft Office. Stay updated on promotions and marketing events, maintaining strong merchandising presence. Promote products and services, informing, educating and encouraging customers. Provide consistent feedback to the Sales and Service Manager on operational and merchandising opportunities. Qualifications and Skills Communication : Strong listening, interpersonal, verbal and written skills; effective cross‑functional communication. Computer : Basic computer skills and working knowledge of Microsoft Office Suite. Organization : Ability to organize multiple priorities to meet deadlines. Education : High School Diploma or equivalent. Experience : 2+ years of club fitting and golf equipment sales experience preferred; experience with Trackman, SAM Putt Lab and club building highly preferred. Working Conditions and Physical Demands Must stand for extended periods, climb ladder, move throughout store, lift a 30‑lb box overhead. Must maintain flexible availability including nights, weekends, holidays. Ability to quickly learn business acumen with appropriate training. Strong self‑accountability and proactive drive for results. Other Duties Job description may not cover all duties; responsibilities may change at any time with or without notice. Equal Opportunity Employer Statement PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination isn’t unlawful, it violates our policies and is not who we are. Every associate at every level in the organization is prohibited from engaging in any form of discrimination. An associate who believes they are being discriminated against should report it immediately to the Human Resources department. The law and our policies prohibit retaliation against anyone for making such a report. #J-18808-Ljbffr