Resort & Guest Support

Job Description

Job Description

Description:

Ruttger's Bay Lake Resort. Deerwood MN

Discover Your Odyssey
Are you an adventurer at heart, seeking a workplace that fuels your passion and a team that feels like family? Start your Odyssey with us—an award-winning team that not only works together but plays together, creating an environment where every day is an adventure.

Why Odyssey?
At Odyssey Resorts, we don't just offer job opportunities; we provide a canvas for your career dreams. Here's what you can expect:

• Flexible Freedom: Experience work-life balance with flexible schedules, working hours, and payday on demand. Your success is not just about the work you do; it's about the life you build around it.
• Employer Recognition: Join a company recognized as a Star Tribune Top 200 Minnesota Workplace for two consecutive years. Odyssey has become an employer of choice, fostering happy employees and a culture worth celebrating.
• State-of-the-Art Resources: Access cutting-edge tools and resources designed for your success. With ample and relevant learning and training resources, we invest in your growth.
• Hospitality from the HEART: Immerse yourself in a culture that revolves around the “Hospitality from the HEART” philosophy—a welcoming space where diversity, equity, and inclusion are not just words but lived experiences. Be part of a team where your unique contributions brighten the lives of guests and enrich your own journey.
• Engage, Innovate, Impact: Become a part of Odyssey Cares, including our sustainability program aligned with the UNESCO Sustainable Travel Pledge. Our team actively invests in local communities, collaborates for industry innovation, supports charitable causes, and encourages personal stewardship. At Odyssey, your work extends beyond the resorts; it's a catalyst for positive change.
• Open Doors for Growth : As part of a growth-focused company, unlock opportunities for career advancement. You’ll be part of an engaged team that values your ideas and nourishes your potential.
• Awesome Benefits: We care about our employees' wellbeing. That's why all seasonal employees have access to our Employee Assistance Program (EAP).

Your Odyssey Awaits:
Ready to create lasting memories, enrich lives, and be part of an extraordinary journey? Join Odyssey Resorts, where every day is a new adventure, and your story is yet to be written.

DEPARTMENT: Resort Services (seasonal)

REPORTS TO: Network Administrator

SUMMARY:

Complete daily assigned Resort & Guest Support tasks in a timely manner. Act as security on evening and overnight shifts by performing random checks while doing other duties. . Maintain interdepartmental lines of communication, and interact on a daily basis with guests and resort staff.

EDUCATION and/or EXPERIENCE:

• Previous resort/hotel experience preferred but not required.

ESSENTIAL DUTIES:

• Sidewalk care and edging
• Exterior building care. (Windows, doorways, siding, screen porches, hallways, etc.)
• Exterior furniture care and maintenance. i.e. (picnic tables/grills)
• Firewood Management
• Firepit Management
• Racket courts – Make sure that all are clean of debris and supplies are accounted for.
• Tour Resort grounds for garbage on the ground
• Evening shifts maintain security of the resort, international staff areas and employee staffing areas.
• Assist and maintain in the cleanliness in all aspects of the resort.
• Assists with guests needs when requested.
• Foster positive working relationships and communication with all departments.
• J1 Shuttles and Guest Shuttles as needed
• Help with TV, Door lock and other electronic needs as needed
• Help Pool operators as needed
• Help All Resort Services positions as needed
• Any and all other duties

EXPECTATIONS: The employee must be able to perform each essential duty satisfactorily (reasonable accommodations may be made to enable individuals with disabilities to fulfill these functions). Every employee must exhibit stellar guest service and a regular attendance record. If problems arise, will contact a member of management. Follow all rules and policies as set forth in the employee handbook. Foster positive working relationships and communication with all departments.

REQUIREMENTS:

• Must be at least 21 years of age
• Driver’s license required
• Stand; walk; sit; kneel; lift; push; pull; climb up and down stairs; reach with arms and hands; move/lift objects weighing up to forty (40) pounds.
• This is an outdoor position. Must be comfortable working in all environmental conditions, including but not limited to, rain, extreme heat or extreme cold.
• The scheduled end of shift is tentative and may require you to leave early or stay late.

Odyssey Resorts is an equal opportunity employer committed to a policy of nondiscrimination with respect to race, color, religion, sex, national origin, and any other class protected by federal, state, or local law, including, but not limited to, medical condition, disability, marital status, age, sexual orientation, or pregnancy